Artisan Family Hotels and Resort Collection Playa Esmeralda

The room #1000 was ok in cleanliness but it was very noisy. Room check-in is strictly enforce at 15:00 no exceptions I notice everyone was asked ro wait. I extended an extra night and did reservation with orbitz app. The hotel moved me from previous room because they said it wasnt the same category? Despite hotel was empty on a Monday. When We arrived on Friday the hotel was very busy on all the amenities (beach, pool, hammock & paybeds) due to overselling day passes. Pool towels need to be checkout with official ID. The staff was not very helpful and even had attitudes. Restaurant food was good. I would come back

Hi 👋 the waiter Francesco was great . He spoke very good English and helped us a lot .

If this hotel is going to insist that you cannot check in early then they should be ready for you to check in at the appointed time. We were told at 2pm that we could not check in until 3pm so we went on a excursion and came back after 4pm to a crowded front desk on people trying to check in. We were told our room was not ready and was offered a late check out, which we did not need as compensation. After being persistent we were offered a couple of free drinks, that the server tried to charge us for, while we waited. When we initially arrived we did not have a ocean view room which I thought we had requested. The room we were going to have was $95 USD to upgrade to a ocean view room we were charged an addition $73 USD. That is a total of $168 USD for a room that is listed on the website for $119 USD. The room we were given included a living room separated by a door to the bed room. We had to keep the door separating the rooms closed because the air conditioning in the living room did not work and they never showed up to fix it. Except for the above issues the stay was pretty good. If you go and are looking for dining options, walk north up the beach to the restaurant next door.

Cleanliness can improve Mattress are very old and uncomfortable even renting the master suite and the junior suite, I was expecting a comfortable bed as it was 4 years ago, they need to keep up the quality of the furniture or the hotel soon will be going to a 2 star hotel

I found 2 cockroach in the Jacuzzi . They never took the water to my room and the hallways was a dirty dishes stinks I believe it was several hours in there.

I had a good experience with a safe property and very quiet , thank you all

Ok overall. The accommodation is good. They have 2 restaurant where the food is passable not great. Front desk people a bit arrogant particularly on Sunday.

The best location to stay in Playa Chachalacas, very nice hotel with friendly service and amenities, it’s one of the priciest of the region but its totally worth it.

Clean and safe place to stay staff are very friendly restaurant is great good food