Checked in around midnight, we went to our room and the room was so dirty, attached are photos. I was absolutely distraught and disgusted, ontop of that it being so late and tired. We then had to wait to be checked into another room which left us waiting around for ages. My partner and I are cleanly people and after being moved into such an unclean room we found it difficult sleeping in our new room and got up early the next morning to speak to the manger. We were met by a rude receptionist who refused to get the manager and acknowledge my complaint and only took interest in what my (male) partner said. She initially offered us a full refund but then only refunded the remaining nights as we already stayed the night. This was unacceptable as we couldn’t sleep properly at the hotel and refused to have breakfast there due to its possible uncleanliness. We then spoke to the manager who told us to explain the situation but had no interest in refunded us. We wasted a lot of time going through a story of our night to satisfy his curiosity and we were met with “there is nothing we can do” and “company policy”. Why ask us to explain and waste 50 mins of our morning when it wouldn’t have made a difference anyways? Not even a partial refund which is absolutely ridiculous. I would not recommend anyone to stay at this hotel, the staff are rude and managers are unreasonable. Please do not waste your money. The rooms on top of that aren’t even appealing and you might be unlucky and get a dirty room.
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