Riviera Maya Suites

Basically just a room, no coffee pot,no room service. Just the nessicity to sleep. Staff is very nice and friendly. They are very happy to assist you. Right on a very busy street.

The bungalows were amazing. They were spacious, had fully equipped kitchens, thebporch area with hammocks large and relaxing with pario furniture, the decor and thatched roofs were perfect touches. It had lush gardens, a terrific pool, and parking. It was literally steps away, maybe 100 yards from the main avenue yet quiet inside the bungalows. The beach was only 5 mins away. It was a safe and will lit area of town with convenience stores 2 min walking distance and cab posts.

I had so many problems at this hotel. I do not understand how it has such good reviews. First, the room we were given was not the room that was booked or as described in the booking. Next, the television in the room was broken and there was no hot water. We complained and eventually the TV and water were fixed. Hotel also has a bad insect problem. I had flying ants and other insects swarm into the room every night from openings in the bathroom. I complained about this but no attempt was made to resolve it and no other rooms were available. The power for the hotel also went out a few times during my stay. I attempted to obtain a refund for the stay but it was refused by hotel management. I wasted to many hours of my vacation dealing with issues with my room.

Although this property is very pretty and surrounded by gardens it has many issues. The air conditioner was not cold and rattled. The bed was as hard as a rock. It had a thatched roof which racoons tried to break through one night and kept us all awake. Also 5th Avenue is right down the block so you hear music and drunk people yelling all night. Not relaxing at all.

Great location, very friendly and helpful staff, and nice pool. Would definitely stay again!

The staff was very nice, specially Ms. Silvia. She cleaned our room and made an elephant out of towels. I will definitely stay there next tome I go to playa del Carmen.

We stayed in one of the bungalows at Riviera Maya and it was wonderful. Easy walk to the grocery store for anything you need. Beaches and restaurants nearby as well. Staff was attentive and friendly. All around great experience. Would definitely stay there again.

Amazing as always! Like coming home.

Stayed here with a large group of family. Very comfortable for a large group. Well-situated close to everything and it's in a good, safe location. It's very clean, the staff cleaned up every day, they were helpful,