City Express by Marriott Playa Del Carmen

The room is a little small but it was very clean.

We had a Difficult experience being at this hotel as the front desk didn’t speak any word of English. I find it weird and disappointing to be at such a brand hotel that employs staff that don’t speak English especially with customer facing positions. We wasted our morning on the first day trying to take information about where to go to the beach and Parking information. The receptionist was using the phone for translation. Also the attitude of receptionist was so indifferent and rude. Also on the day of our arrival, which was late and we have a 20 months old baby with us, they told us that they have no more rooms left and transferred us to the suites building! They claimed it was an upgrade, but I am not too sure about that. Be careful with your belongings as our daughter’s shoe and an iPhone charger disappeared from our room. We engaged with the management to find them but no luck.

There was a nice restaurant that shared the hotel’s parking lot, & we enjoyed dinner there.

Good service and friendly, Clean room and free breakfast.

I loved this hotel, really charming,very clean,great breakfast,we can walk to the beach it’s not so far and excellent attention and service, I will for sure to come back.

Walking distance to the beach and restaurants

check in very slow and strange. there was no other people since it was late, I think they didnt know how to do it but switched staff halfway through and didnt say anything just left me standing for a long time wondering what was happening. no water bottle in room. room starting to look older and a little shabby. no blanket. breakfast fruit watermelon was pretty good.

The property is abandoned, the pool is broken, the amenities around the pool are dirty and unsafe. The rooms are old, the furnitures in the rooms are old and ugly. City Express is no longer the same in Playa.

LO QUE ME GUSTÓ FUE LA RELACIÓN PRECIO CALIDAD, ADEMÁS QUE LA PISICINA LA CIERRAN A LAS 10 PORQUE ME HOSPEDÉ CON NIÑOS Y ELLOS LO DISFRUTAORN MUCHO, ME GUSTÓ EL DESAYUNO Y QUE HABÍA CAFÉ DISPONIBLE SIEMPRE Y TIENEN UN PERSONAL MUY AMABLE Y ATENTO. LO QUE NO ME GUSTÓ FUE QUE NO SE VEÍAN LOS CANALES DE TELEVISIÓN LOCALES Y QUE LA MÁQUINA DE HIELO ESTABA FUERA DE SERVICIO.