Paradisus la Perla - Adults Only - Riviera Maya - All Inclusive

Our stay was nothing short of spectacular. Paradisus is the ideal mix of luxury and comfort in harmony with excitement and fun. From the moment we walked in to the moment we left, the staff were accommodating and professional. AND THE FOOD!! they have everything to feed your voracious appetite. If you are going to Playa del Carmen this is where you want to be - Bar None. -

Overall the property was very well kept. Several dining options with plenty of variety for a week long stay. Staff were friendly and accommodating however wait times for service at certain restaurants were longer than expected. Our concierge, Carlos, was very welcoming and helpful to get us settled our first day on the property. He was eager to check in with us periodically throughout our stay and make sure we had what we needed to have a relaxing vacation. One major downside to our experience at this resort was the push of sales on our first day and throughout the stay. We were approached by multiple staff members to partake in the Melia Rewards program which simply just isn’t a good fit for our travel lifestyle. Generally, we enjoyed our stay and would consider staying with Paradisus again!

Paradisus La Perla was a real disappointment. - property needs updating:paint peeling everywhere All furniture mismatched and outdated -Major language barrier with staff. Staff barely knew any english. They could not understand anything you asked for -Power keeps going out in room, therefore affects the air conditioning. They didn’t believe us when we told them. -Rude employees, including front desk. The front desk should be setting the example…. Being told NO from a bartender,when asking for a beverage - Resort definitely needs to spend some money on extermination. Spiders in sitting areas, ants in room. -Buffets: do not eat at those. Food barely edible. Food leftover from lunch , sitting out for hours, and served again at dinner. We are extremely disappointed and will not return.

A great resort for those looking for rejuvenation and relaxation. Wonderful beach access, luxurious amenities, and great food and service.

The service was amazing, especially the poolside servers. Angel and Elvis made sure we had plenty to eat and drink and they made the whole experience wonderful!

Could not use the 150 dollar spa credit the way it was presented. The hotel bathroom flooded with water twice bc of a plumbing problem Food and drinks average tasting Banging noises at night

Excellent food proposals and quality Excellent Service High Quality Decoration and Enviroment

The staff are pleasant if you keep on tipping them. The alcohol included is very bad. The alcohol seems counterfeit to me.The prices at the hotel to purchase anything is very expensive.

Very nice resort, with variety and good quality of offered food and drinks. Lot of nice restarants for dinners, clean beach but bit rocky sea entrance, lot of interesting entertrainment and activities over the day, nice staff.