This resort was the worst experience I have ever encountered. It started by the hotel transfer not arriving, resulting in a 3 hour delay in my vacation starting, electrical issues resulting in food poising, no air conditioning, injury to head due to no lighting on pathways, very limited snack options and lunch. Only 1 Buffett open for entire resort and snack bar only had hamburgers and hot dogs. Booking al acarte took an extreme amount of time and had to be done daily which is extremely inconvenient and no one wants to spend an hour a day on vacation booking in restaurants. We also figured out that dining option times for people with children were only offered for 5:30-6:00 or 9:00 pm which is absolutely ridiculous. We found this out by asking all the people we ate with what time options were given and these were the times given to people with families on multiple days and multiple restaurants. Warm beer to due to kegs not working, no smoothies or frozen beverages available for partial stay. No hot water in the shower entire stay. Pool and aqua park not available for entire day due to electrical issues. No air conditioning in room or in restaurants due to eltrocal issue. Staff was overall rude and so much confusion between where to go for any type of booking for activities or meals. Not a good resort and will be putting reviews on google and travel sites.
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