Plymouth East

After checking in and going to my room it quickly became apparent that the free wifi did not reach into my room, I could get a signal along the corridor but this was lost with seconds of stepping into the room. I reported this to the reception who gave me an access code for the ultimate wifi (more on that below). This predictably did nothing as the signal is still coming from the same router. After going to reception again the two young ladies on reception, shrugged, said they were full and went on with there chat. Where I could get a signal this was very slow. The free WiFi tested at 0.05 Mbps and the ultimate wifi an 'incredible' 2.09Mbps; this was in the connected restaurant next door even though the icon in the status bar was full. Good for nothing. Premier inn do advertise there ultimate wifi as upto 8 times faster than the free so they are doing as promised there, albeit they are starting from a very low Base.

Been staying here now for over 2 weeks with work great place to stay all staff very present and helpfull. Agnes above her means to make sure we have everything that we need and to make our stay mote comfortable and enjoyable makes sure we are settled Great place to stay 👌

Get the best treatment by the staff at this premier inn, especially from Agnes & Kirsty as they’re always on the desk when we check in every week for the past 6 months, wouldn’t like to say we get special treatment (but we do) from your favourite two brothers, Macca & Dan

Due to an admin error my room booking was incorrect. This could have been a real problem, but it was dealt with brilliantly by Cassidy. Thank you so much for your help it is really appreciated, you are a real credit to Premier Inn. I congratulate you on your empathy, patience and help.

We have stayed here a few times, the location is good for visiting family. All the staff are very friendly and a definite plus for this Premier Inn, but the building itself is in great need of refurbishment, it is very tired but having said that it is generally not expensive. Would we stay again? Yes, because of the location and also has very good parking but could be so much better.

The staff were lovely, very friendly and welcoming. Sadly the rooms are very tired and in need of a good clean and decorating. Around the edges of the walls and cupboards you could see dust where the hoover has not quite reached the sides. On the ceiling were spots and evidence of black mould, which someone had clearly tried to clean off but made it look terrible. Room was very hot, the bed was very comfortable. We went next door for dinner, it was OK, they asked us to sit in the bar as the restaurant was full. Oddly when we looked in, it was only 1/3 full. Meal was OK but nothing special and certainly not worth the price charged. Breakfast was great. I stay in a lot pf premiere inns, this is the first one which has not been fantastic. But I will say again the staff were lovely.

Stopped here on the way to Cornwall after driving 250 km and found it really easily. Right by the Devon Expressway opposite a Sainsburys. The room was fine although quite a hike from Reception. Breakfast was £9.99 for all you could eat and while I didn't gorge there was fruit, cereal, full cooked range of options and plenty of toast, croissants and hot drinks. Great start to the day.

First time for us to stay at this hotel, clean & comfortable, staff very friendly on arrival & departure. Food & staff at the restaurant next door were lovely, will stay there again on our next trip. Only downside was no lift for me so will request a ground floor room next time due to my dodgy knees 🙈

The bill of £400 was paid when booked by my work. That's not disputed. On arrival at 1 AM the person behind the counter completely f'd up and said it was not paid and i would have to pay the £400 or leave. He could not 'check' untill the morning. Of course I thought no big deal they would just refund it in the morning. Next morning they were very apologetic, confirmed my employer had paid in full - as they had every other time - and refunded me my £400 back to the credit card I had paid with. I thought no more of it afterwards, as most would not. A few weeks later I checked the credit card and the payment had NOT been refunded. The £400 was still missing and the credit card compant was now also charging interest! I have now called then several times, but they just will not give me my money back. There is no discrepancies, they have the work payment, then my payment for the same booking. Im furious, they are very apologetic and even remember issuing the refund and promise to sort it every time but never do or get back to me. My credit card statement clearly shows the payment of £400 was taken but no refund was issued. They cancelled the refund after issuing it, after I walked away thinking it was being refunded. How many times does this happened? How many other times have there system 'messed up' and payments were taken and refunds issued with apologies only for them to cancel. Let's face it no body ever really checks and I'm would.not have noticed myself if it wasn't £400!. How many people visit from another country and have no clue they issue a refund and then cancel the refund that by the time they realise there nit even in the UK anymore. If Premier Inn are reading this then I am still quite happy remove this review and accept it was just the lack of training or an error by desk staff members, who are lovely. I have the statement of my works paying the £400. I have my credit card statement showing the payment to you and no refund. But nobody is disputing the refund was due and issued again the problem is it never went through and I suspect you of having a computer system that is programmed to cancel refunds.