Hotel Hermitage

Onestamente quando leggo 3 stelle e pago 100€ a notte in 2,mi aspetto qualcosa di diverso da un albergo anni 80 fatiscente… rattoppi nei muri mai dipinti,contro-soffitto all’entrata mezzo rotto,tende che neanche mia nonna aveva a casa,tapparelle bucate,il bagno terribile con lo scarico che si tirava a malapena…ho sperato almeno nella colazione,ma tra torte del discount fatte a quadretti e caffè fai da te alla macchinetta ho mangiato poco e niente…che dire non ci tornerò mai e lo sconsiglio fortemente!

Excellent property old building with amazing decorations , REception need to be moved into the entrance. Staff is great thanks to the Receptionist

a. I have stayed in few hotels in Italy, all staffs and reception were very friendly, but to my surprise reception staffs didn't even smile. b.I ordered one Pizza, they charged 26 Euros, when asked the reception staff was very unfriendly and didnt even try to explain. c.Room was average.

No beverage or slippers like in the photo—perhaps for a more pricey suite. The hotel is a bit dated and the room had a vintage smell that required the room to be aired out every day. The AC did not perform well—seem to only have one speed—would make a lot if difference in terms of coziness. The bathroom has a tiny shower—no bruises but I did bump into things often. Also, the bathroom initially only had one towel, has very little space for toiletries and a noisy ventilation fan.

Although the employee was great and tried to be as helpful as possible. There were bed bugs, pseudoscorpions and blood stains on the bed sheets. Another room was offered but low and behold, while inspecting it, another bed bug was spotted and this time I showed the employee. Although I have picture evidence of everything, I was still not given any compensation or refund for this booking. I left shortly after waking up itchy in the middle of the night and did not even use my entire stay. The property also has lots of damage on the walls that have not been maintained and what seemed to be mould growing from behind the bed from moisture. I would not recommend.

I remember this hotel when it was built. Was assimilated to a luxury hotel at that time. Also used for marriage parties. It still have the same services, restaurant and pool. I did not tested them this time. Probably it needs a new push. In any case I stopped there for a business trip and the quality is enough. many one night tourists. That is a typical situation in Tuscany. In any case it is an easy going hotel where I will probably step again.

Beautiful stay destination for vacation. Amazing location with breathtaking views along with clean and organized rooms and attendants who were extremely helpful. Perfect and quiet location near the city.

The staff were beyond helpful, Leo gave us places to go and check out and another staff member helped us rent a car, the owner I think her name is Beatrice she was so helpful and kind. Everyone here was super attentive and made this place feel very homey. Would absolutely come back if not for Leo alone. Absolute gem of a hotel and gem of people.

Lovely quiet relaxing stay helpful staff