Ekho Lake House: отзывы

Ответ от объекта размещения: Dear Sir / Madam, We’re so happy to hear that you had a great experience at EKHO Lake House, Your review made our day. Our whole team works very hard to keep our guests happy. But we can only do it, thanks to amazing guests like you. Our team will be happy to hear that their hard work has paid off. Thanks again, and we hope to serve you again soon. Warm Regards, EKHO Hotels Management Team

Ответ от объекта размещения: Dear Guest, Thank you for your wonderful review! We are delighted to hear that you had such a relaxing and memorable stay with us at EKHO Lake House Polonnaruwa. The serene views of Parakrama Samudra, the tranquil ambiance, and the proximity to the ancient ruins truly make our property unique, and we’re thrilled you enjoyed these special aspects during your visit. It’s especially heartwarming to know that this was your second time staying with us, and we’re so grateful for your continued trust and appreciation. Your kind words about our food, hospitality, and the friendly nature of our staff mean the world to us. We are so glad to have been a part of your getaway and hope to welcome you back for many more visits in the future. Warm regards, Nuwan Wijerathne Resident Manager, EKHO Lake House Polonnaruwa

Ответ от объекта размещения: Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the stunning location, the cleanliness of the hotel, and the comfort of your room. We also appreciate your comments on the pool, although we acknowledge that it is on the smaller side, and we strive to provide a tranquil setting for our guests. However, we are truly sorry to learn about your experience with the food during your stay. We take guest feedback on food quality very seriously, and we regret that the buffet and à la carte meals did not meet your expectations. We apologize for any inconvenience caused, particularly regarding the temperature and preparation of some dishes. We have already shared your comments with our culinary team to review and improve our food offerings. Additionally, we are concerned to hear about the tummy upset that some members of your group experienced. Please rest assured that we follow strict food safety protocols, but we will certainly review our food handling and preparation processes to ensure that such incidents do not happen again in the future. We value your feedback as it helps us continue to enhance our guest experience, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Thank you once again for bringing these points to our attention. Warm regards, Nuwan Wijerathne Resident Manager EKHO Lake House Polonnaruwa

Ответ от объекта размещения: Dear guest, Thank you for sharing your experience at our historic lakeside Rest House. We are delighted to hear that you enjoyed your stay and found our establishment to be beautifully restored and maintained. It's wonderful to know that you appreciated the serene location by Polonnaruwa's wewa and that you found our rooms to be well-appointed and comfortable. We take pride in providing a high standard of service, and we're thrilled that our team was able to make your stay enjoyable with their friendly and efficient hospitality. We're glad you enjoyed the dining experience in our gorgeous dining room with stunning lake views. It's fantastic to hear that you savored the delicious dinner options and found our menu to offer a variety of choices. We're also pleased that you had the opportunity to relax and enjoy a drink from the bar either in the lounge area or on your private terrace. Our proximity to the ancient sites and the museum makes exploring the area convenient for our guests, and we're glad you found it convenient for your visits. Thank you for considering our establishment exceptionally agreeable and beautiful. We hope to have the pleasure of welcoming you back for another memorable stay in the future. Warm regards, Nuwan Wijerathne GENERAL MANAGER EKHO LAKE HOUSE POLONNARUWA

Ответ от объекта размещения: Dear Guest, Thank you for taking the time to share your detailed feedback with us. We're thrilled to hear that you enjoyed your stay at our small boutique hotel with its stunning views over the ancient lake and its convenient location near the UNESCO Ancient City of Polonnaruwa. It sounds like you had some amazing wildlife sightings from the hotel! We're delighted that you found the restaurant to be excellent, with a variety of meal choices that impressed you during your three-night stay. We're sorry to hear about the issue with your room not being cleaned throughout your stay. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We will address this promptly to ensure it does not happen again. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another delightful stay in the future. Best Regards, Nuwan Wijerathne General Manager EKHO LAKEHOUSE POLONNARUWA

Ответ от объекта размещения: Dear Sir / Madam, We’re so happy to hear that you had a great experience at EKHO Lake House, Your review made our day. Our whole team works very hard to keep our guests happy. But we can only do it, thanks to amazing guests like you. Our team will be happy to hear that their hard work has paid off. Thanks again, and we hope to serve you again soon. Warm Regards, EKHO Hotels Management Team

Ответ от объекта размещения: Dear Guest, Thank you so much for your lovely review! We’re thrilled to hear that your stay at EKHO Lake House Polonnaruwa was magical and that you enjoyed the serene lake views and lush surroundings. It’s wonderful to know that our staff's attentiveness helped make your experience special. We truly appreciate your high recommendation and look forward to welcoming you back for another tranquil escape! Best regards, Nuwan Wijerathne EKHO LAKE HOUSE