DoubleTree by Hilton Jakarta Bintaro Jaya

I recently stayed at DoubleTree by Hilton Jakarta – Bintaro with my family, and overall, we had a good experience in terms of location and dining service. The hotel is conveniently located, and both dinner and breakfast were enjoyable, with a good variety of food and excellent taste. The restaurant team did a great job. However, there are several service points that need serious improvement, especially considering this is a Hilton brand property. We arrived at the hotel around 16:30, yet surprisingly, our room was not ready. The receptionist told us to wait for an additional one hour, despite us paying full price and arriving well past the standard check-in time. This was especially inconvenient because my son was not feeling well and needed to rest immediately. After we expressed our dissatisfaction, the front desk suddenly “found” a room that was ready. Unfortunately, the room did not match our booking preferences. I had specifically booked and paid extra for a high-floor room, but we were assigned a room on a lower floor. When I asked for clarification, the hotel staff mentioned it was an “upgrade.” However, upon checking, the so-called upgraded room was only 4 m² larger and the price difference was merely 8–10 USD compared to the original booking—hardly a meaningful upgrade and not aligned with what we paid for. Additionally, I had included a dinner package in my reservation, but upon check-in, no one informed us about the dinner details. We had to proactively ask for information, otherwise it would have been overlooked entirely. I understand the hotel was at full capacity due to the holiday season, but frankly, this cannot be an excuse for such disorganized service. This is DoubleTree by Hilton, not a standard budget hotel. Proper preparation for peak seasons is expected from a global hotel chain, and this experience fell short of that standard. In conclusion, while I appreciate the dining experience and the hotel’s convenient location, the check-in process and handling of my booking were disappointing. This stay has made me reconsider whether I would return to this hotel in the future.

Stayed: June 14–15, 2025 I recently had the pleasure of staying at DoubleTree by Hilton in the heart of Bintaro Sector 9, and I must say, everything exceeded my expectations from the moment I arrived. The location is fantastic—strategically situated near restaurants, cafes, and shopping spots, making it easy to explore Bintaro while still enjoying a quiet and relaxing stay. What truly made my stay exceptional, though, was the wonderful hospitality and professionalism of the staff. A very special thanks to Bella at the Front Desk, who greeted me with warmth and efficiency. Her friendly attitude and attention to detail made check-in smooth and welcoming. She also provided helpful local tips that made my short stay even more enjoyable. I also want to appreciate the breakfast team, especially Anissa and Silvi, who delivered outstanding service with a smile. The breakfast selection was fresh and delicious, and they were both attentive, polite, and quick to respond to any request. It made my morning start on a perfect note. The room was clean, well-maintained, and cozy—exactly what you’d expect from a Hilton brand. I loved the comfortable bed and the thoughtful amenities provided, including the signature warm cookie at check-in! I wouldn’t hesitate to return to DoubleTree Bintaro and highly recommend it to anyone visiting the area. It’s not just the location or the quality of the hotel—it’s the people like Bella, Anissa, and Silvi who make the experience memorable. Thank you for a wonderful stay!

Great location. Staff are very friendly. Breakfast is good with a variety of choices. However, the TV doesn't have Netflix. It doesn't even allow us to install the app, even though it's a smart TV.

Love banget staycation di sini. Service, ambiance , all is good.

The hotel is quite good ! All the amenities we should expect for this standard of hotel . The staff is very professional and polite

Good hotel. Clean and convenient. A little noisy if you have your room facing the road