Grand Hotel Kronenhof

Best hotel for history, confort, class, and of course : beautifull mountains of Val Roseg. Special congratulation for the breakfast buffet ans the déco classical / modern of the grand salon and bar. Personnel pro, with personnal attention. Bravo !

The Grand Hotel Kronenhof, located in the Engadine valley in the Swiss Alps, is not just a Five Star Hotel, it’s officially a Five Star, Superior hotel. Why is that? For one thing, it’s the Swiss hospitality and the professionalism of the staff. The Reception staff and the Concierge make one very much at home as soon as a guest enters. In fact, Daniel Stauch, the Head Concierge/Guest Relations, is always very responsive to our questions and requests even before we arrive at the hotel. The superior service flows through reception, the concierge, the dining room, the bar, the spa and housekeeping. Every wish and need is promptly fulfilled with a pleasant smile. We have vacationed at the Kronenhof four times. Each time we arrive, we receive a royal welcome full of smiling faces. While a receptionist efficiently checks us in, our bags are whisked off to our room. The Kronenhof team is committed to making every guest’s stay a joyful, memorable event. My husband and I consider the Grand Hotel Kronenhof our home away from home. Among other awards, the World Luxury Spa Awards granted the Grand Hotel Kronenhof, the 2016 Global Spa of the Year award. The spa truly deserved that award. We enjoyed the water jets for every part of the body and the walk-through warm-to-cold stretch of pools, all of which are not only relaxing but also therapeutic for aching muscles and even burning nerves. The walk-through warm-to-cold stretch of pools cured the injured, burning nerves in my husband’s feet. It is a pleasure to close each day feasting in the Grand Dining Room, accompanied by the soothing sounds of a talented pianist, but be prepared to go on a virtual reality diet upon returning home! We could write a book about the Grand Hotel Kronenhof, but we will stop here. We’ll be back in 2025! The Houses

Beautiful hotel in a stunning location. Little dated and could definitely do with a spruce up, BUT it's uber luxurious still somehow. The staff were amazing and very helpful. The lounge had stunning views and beautifully decorated - it sort of made up for the dates rooms - the rooms were not really a place to hang out in - perhaps if you you were in one of the suites - (we were in room 433) There's an amazing Thai restaurant walking distance which we went to a couple of times. Its walking distance (come out of the hotel and turn left) from a place that leads you to a little river and you can walk along it with little bridges - quite stunning

My stay with my daughter at the Grand Hotel Kronenhof in Pontresina was truly unforgettable. From the moment we arrived, we felt embraced by the warmth and elegance of this exceptional 5-star hotel. It’s one thing to stay at a luxury hotel—it’s another to feel genuinely cared for in every interaction, and that’s exactly what made our time here so special. The service was absolutely superb. Every staff member went above and beyond to make sure our stay was seamless, comfortable, and memorable. The attention to detail was second to none, and we truly felt that every request was met with genuine care and thoughtfulness. The breakfast buffet exceeded all expectations. We've experienced many wonderful hotel breakfasts, but this one stood out with its incredible variety and premium quality. The selection of exotic fruits—some of which we’d never seen before—was a delightful surprise, and the variety of fresh, vibrant produce and high-quality smoked fish was unmatched. Nothing about it was ordinary! The spa was equally remarkable. From its stunning design to the wide range of services, it offered a deeply relaxing and luxurious experience. Whether we were enjoying the pool or indulging in a treatment, every moment felt serene and thoughtfully crafted. We would like to express our heartfelt gratitude to a few individuals who made our stay particularly warm: Angel and Daniel from the concierge team, Sabrina at the front desk, and Lorenzo at the breakfast restaurant. Their kindness, professionalism, and dedication added a deeply personal touch to our visit. While there are many luxury hotels that offer great amenities and service, Grand Hotel Kronenhof stands apart because of the people who work there. Their passion, warmth, and attention to detail create an atmosphere that’s hard to describe but easy to feel. We are already looking forward to returning next winter and reliving the magic of this truly special place.

This is a gorgeous and stately hotel, in the style of the grand dames of hotels in old Europe. The building is beautiful inside and outside and worth a visit. After having stayed in many wonderful properties in Switzerland we just found this a hard place to fall in love with. Our room was in the older part of the hotel and felt poorly laid out making the ample space feel cramped. The room is long rectangular with the bed on one end and an oddly placed sitting area on the other end. It did not feel cozy. The staff was generally helpful but we did not feel the personal touch that we experienced at other fine hotels in Switzerland. At some point it was hard to get service in the bar because three of staff all stood around chatting by the bar with a friend. Positive points: the free shuttle service to and from the train station is very appreciated. There are beautiful walks near the hotel that take you up the side of the mountain so that you get an amazing view of the surrounding

Amazing place. Exterior and enteriorboth have a special charm. From the arrival till departure, service, enterior, room, lobby, bar, restaurant everything is astonishing. It would be unfair to highlight any aspect as all are perfect just as all employees there. A "must to go back" place!