Helnan Hotel - Port Fouad

Enjoyed my stay at the hotel, staff was very cooperative? room was clean and food was delicious 😍

Clean, Relaxing and friendly staff , reception is spacious, All rooms view is around the pool , as three floors, no elevator, charming lights at night, thank you Amani and Ahmed for making our stay unforgettable…

Exceptional stay at Helna Hotel! The staff's extra accommodation for gym access was a pleasant surprise. The nearly two-hour massage, priced at only $15, was an absolute steal and left me rejuvenated. The well-maintained facilities and attentive staff made my experience memorable. Helna Hotel strikes the perfect balance of affordability and quality service, making it a top choice for a relaxing and enjoyable stay. Can't wait to return!

Many thanks Mr Fady F&B Manager for his welcoming and professional attitude. Thanks Momen and Abdel Rahman for serving us. I do not know the female waiter name but thanks too. We walked inside the hotel to have some desserts and drinks by the pool view; although menu has several items but I requested three dessert and drinks which were not available. If you’re not in-house guest so minimum charge of EGP 250 per person will be applicable. The hotel reception decor is very elegant and trendy. The staff are friendly. The swimming pool has reasonable depth. There are shops and restaurants outside the hotel (walking area) while the hotel itself has own restaurants. I will be looking forward to stay at the hotel in order to update this review accordingly.

There are several areas where employee professionalism and service could be improved at the hotel. The check-in process for hotel rooms took over 30 minutes, which could be streamlined for a smoother experience. Additionally, room service needs to be more attentive to the "do not disturb" signs on guests' doors to avoid unnecessary interruptions. It's also important for employees to maintain a professional demeanor and avoid openly discussing work conditions while guests are present. Lastly, during the check-in process, guests should be provided with clear information about breakfast timings, pool timings, and gym facilities.

Private beach in excellent area in port said

Allt var bra och fräsch, personalen var trevliga! Men tyvärr har blivit skadat i min fot i badrummet pga den där dörrstopp bakom dörren i toaletten som var väldigt vass och osynlig på golvet, jag bad personalen att ta reda på detta för det är farligt!