We are very happy we went and we enjoyed our time on Isla Grande. However, it's not all sunshine and pina coladas at Hotel Cocotal. Businesses profit by exploiting the environment, employees, and/or the consumer, or a combination thereof. Businesses should be able to profit but not by unethical or unlawful means. It appears that the owner of Hotel Cocotal mostly gets ahead by taking advantage of his staff. We witnessed staff working from open at 730 AM until close which happens anywhere from 10 PM to 2 AM. That is a ridiculously long day. We had hoped to talk to the owner about what we were observing but he left during the last few days of our stay there. We can only imagine what other abuses the staff endure. We understand that low and withheld pay is a normal practice by the owner. With regard to exploiting the consumer, the hotel rooms were not in great repair which we feel was unjustly blamed on the staff. Profits need to be reinvested in maintenance and it was evident this was not happening in some cases. For example, the lock on our door was about to fall out. Some reviewers commented on the service, but it is important to take into account the culture and work conditions of the hotel, island and country as a whole. We are very grateful to have gotten to experience Isla Grande, the staff and location of Hotel Cocotal and hope conditions improve there. Despite these negative observations we would stay there again. On a side note, we saw more marine life in their swimming area than anywhere else around the island!
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