Quality Inn & Suites Prestonsburg Next to Mountain Arts Center

I specifically booked a non-smoking room and yet when I got to my room it smelled like ****. The best the front desk could do was spray it down with some air freshener and tell me that the windows open.

Stay was good and I would stay there again. Room was clean and the bed was good. There was some ceiling damage from what appeared to be an old water leak over the coat rack area and one of the three lamps in the room did not work. This doesn’t speak well for regular maintenance but neither of these items impacted our stay. Room was quite large and everything worked that I needed to work.

The room smelled really bad. Need to remove or clean carpet. There was large mold stain on the ceiling in the room. Breakfast was good. But room smelled really bad.

Eh, but it’s eastern Kentucky Very nice and friendly staff. Complimentary breakfast was good. The room was small and fine. The smoke detector was off the wall and turned off so I assume someone smoked in the room. The hot water in the shower didn’t work. There was a ton ants in the room.

Discourteous Desk Clerk Representing Hotel When we checked in, our room refrigerator was not seeming to work properly. I went down to the desk to ask for another refrigerator because we had a lot of perishable food we had brought with us. She said she would tell her manager and they would look at it in the morning. I asked about what we would do with our food in the meantime, and her response, "Well, what do you want me to do about it?" I replied that she could get a refrigerator from an unoccupied room and trade it out. She said I will have to text my manager. She finally called some time after when we were getting ready for bed, and said there was nothing they could do tonight, but we could bring down our food and put it in the kitchen refrigerator. It was not checked the morning after as no one came into our room. Then, we had to go down to get washcloth because they left towels on the 3rd day and there was two of us. They did not even empty our garbage that was extremely full and obvious when you walked in the room. On the 4th day, they brought another set of towels, but did not even bother to make the bed on any day entering our room. We stayed 5 days/4nights. The breakfast food was not appetizing. Bacon was sitting in grease (no exaggeration) as well as the sausage, eggs had no taste, and the gravy was so salty. At least they had bagels & bread for toasting. The desk clerk was discourteous with every interaction. We always found her with a hood over her head sitting in the back & on her cell phone. No info provi

Friendly, helpful staff. Clean rooms. Comfortable beds. Check- in was easy and quick. Safe area next to the Mountain Arts Center. Will return. 😊