Southern Sun Pretoria

Friendly staffs, clean rooms, good foods. I stayed for a conference, and conference facility was very good too. Staffs were all friendly. And next day they will remember your name and provide you with tailor made service. Fitness center is clean and tidy.

Food was great and staff was friendly very professional and service was quick , place was very clean and view out of window is nice of the pool . Very beautiful garden/sitting area and the bathrooms are the cleanest bathrooms

Arrived late afternoon, unfortunately this hotel needs a little upgrading. The staff were very friendly however the rooms felt a bit tired and in need of repair. The pool area was a bit scruffy. Breakfast was fine. We were glad we were only stating one night.

Only booked this hotel for an overnight stay so wasn’t expecting too much. We were pleasantly surprised, staff were very friendly, room comfortable with all the amenities you would expect. We ate in the restaurant, food good and enough choice. Best of all was the manager (a young woman) who arranged a late check out for us.

Professional, efficient and enjoyable - An experience that enfolds itself in memorability. The staff were helpful and friendly throughout, with a multitude of food choices accommodating any and all the preferences that one might have. The rooms were thoroughly cleaned on a daily basis, with the reception always just a call away through the available telephone in each and every room. Southern Sun Pretoria outdid themselves, which is why I will most likely be returning in the nearby future.

The service is the best I have ever received in my entire life as it was my first time at a hotel it was memorable experience better than I could have imagined the food was the best I had ever experienced they met my expectations actually they surpassed expectations

The place is brilliant, the service and staff are very friendly. However I was in room 322 and I couldn’t get quality sleep due to the endless hooting from vehicles (mostly taxis) outside.The hooting is very frustrating and irritating.

Not sure how this is 4-star. Maybe in the 80s. The hotel is well-located but definitely not your only option so pick wisely. There wasn't even a porter or anyone to welcome at the door, but Siphiwe at front desk was sweet. The rooms are dated and small and smell musty. Not enough two point plugs and none near the bed. Bathrooms are really dated and tiny. But at least the towels and bedding were decent. Construction was happening on the top floor which wasn't great. The access cards still require insertion to work and even then it was a struggle in the lifts and at your room door. Room service was extremely slow (I had to call 3 times and I'm convinced they forgot my order twice). Food that arrived was really poor but I was hungry. The veggie sides looked like they had come off someone else's plate the day before. I was so put off by the food that I had fast food from outside for dinner and didn't even go to breakfast. On check out they couldn't even reverse my credit card pre-authorisation and Goodman and his colleague showed no concern or empathy. I'm still waiting on my money to be refunded. Southern Sun is my preferred hotel chain but I won't stay here again.

Standard has really dropped. Checked in at 14:30 , room wasn't ready. Room was ready around 15:30, yet I wasn't told had to go check again. Unfriendly reception staff Access cards to the lifts and rooms are a problem. Breakfast eggs are always burned