Narcissos Waterpark Resort

After reading some of the reviews I was very nervous and sometimes the weather can really make or break a holiday, But wow! Don’t read the poor reviews if you’re thinking of booking this family friendly hotel! Let’s start with us arriving. We arrived late so wasn’t able to make the dinner cut off but was greeted with a sandwich each and gave our room keys swiftly with an instruction list for safe ect Once we got to our room up by the water park, did have a hiccup to start. There was three of us and the beds were only made up for two, we also noticed our handle was broken on the window of a ground floor room so this needed fixing asap. Quick trip to reception to note these things, within 10 minutes housekeeping arrived to supply with additional sheets for the spare bed. Window was fixed after we ate breakfast so no quibble there. Food was amazing, I know all inclusive can be repetitive and a few things were repeated but not as often as you’d think. Kids food was but as our lad is concerned he was happy to eat the normal buffet too. Staff- the staff made this place! Honestly please give our thanks to all the staff at the bar, restaurant, reception and entertainment team. We were always greeted as if we were in a posh restaurant everytime we ate. There is a young man and an older man who work in the restaurant and they really looked after us! Drinks are nice. Lots of variety and not to strong either! Entertainment- Brilliant, from the water polo in the day time to bingo at night! They have a schedule at reception to let you know what’s on every day and night. They also have a kids club available our son was a little bit to old but we saw the club regularly around the pool even dressed as pirates! Pool and water park - kept clean and also see the water being checked a few times whilst we were there. Waterslides were good. One was out of order at the moment but the other four were all fun anyway! All in all I’d recommend this hotel to anyone. Thank you all for a wonderful week! We wish you all the best for the future, and hope this review gets you some bookings as you all deserve it!

I have returned to this wonderful hotel several times.in Protaras the is cleanest Waters of island. I didn't put the highest rating because some of the staff isn't so much service oriented. But there is pleasant surprises: With remarkable service and ability of taking care in the outdoor bar of bartender,not young blonde lady from Bulgaria ( I think Sevda - I am not sure her name, sorry) you feel yourself like in Ritz in Hawaii.Fantastic !!!

I wanted to extend my heartfelt thanks for the wonderful stay we recently had at Narcissos Hotel. From the warm welcome to the attentive service, every detail was impeccable. The highlight was undoubtedly the fantastic waterpark, which brought endless joy to our holiday. We were equally impressed with the serene gardens, comfortable rooms, and the excellent dining experiences. The kids' club staff were exceptional. Your hotel’s positive energy and ideal location made our stay truly memorable.

We arrived at the hotel around midnight, to be greeted by a minimal English speaking night receptionist, by saying “hello, passports please”. Initially I was taken aback thinking we’ve just arrived and that’s the first thing but ok. He walked off with them into the back office with not so much as an explanation as to what he was doing etc. He came back with 3, stale ham and cheese sandwiches, a key card and our passports. Considering my wife is vegetarian and my daughter isn’t a cheese lover, that’s without mentioning how hard the bread was, it was a very poor greeting. We trotted off to our room, ready to get our heads down after a day of travelling. The room was absolutely foul!, we walked in and as always have a quick familiarity look about around the room. We had supposedly been placed into a room, which is the better and larger of the rooms they offer. The layout was a small kitchen area, table and tv, this was also home to a single bed which my daughter was expected to sleep in. The kitchen units were broken, with shelves and doors hanging off, edging trim ripped off and screws protruding from where doors etc should be. Inside cupboards where it looked like a fitter had chewed the cupboards when fitting them, had all been filled with expanding foam. Our room consisted of 2 single beds a wardrobe with 1 hangar in, a bedside table and a safe which had been closed and prelocked, rendering it useless. Both rooms were not the cleanest, with dust and old guests makeup containers and underwear near the beds. I’m not sure what the cleaners had cleaned, but it certainly wasn’t this room. The bathroom had solid, thick mould around the edges where sealant was supposed to be and the shower fitting was rusty. I’m sure that had we of showered in it, we would have been cleaner before we went in it. The following morning we got dressed and headed for breakfast with the hope of seeing our Jet2 rep, who visits a few times a week. He got our room changed the same day and the second room was worlds apart from the first, that’s for sure. Breakfast and all the other meal times are located in the main restaurant, The food was of your typical mass cooked/produced and get it out to everyone as quick as possible style. Lots to choose ( if you’re not vegetarian, which your meals times will consist of salad, mixed veg or fruit ) but not of a decent standard. The children’s section ( as they have a buffet area ) was your usual chips, chicken nuggets beans etc, but one night they threw a curve ball in with breaded crab claw ( with the claw still poking out of it ). I love trying all sorts of foods, infact I would rather eat local cuisine when on holiday, but hand on my heart, after 3 days of trying to find something nice to eat, I laid down the gauntlet and took the family out to eat every day after that. The restaurants in Protaras are very nice and very reasonably priced! X2 starters, drinks, x2 mains and a pudding for approx €45. Porkys was lovely, with