Kokomo Botanical Resort - Caribbean Family Cottages

The rating of this review is based on our experiences interacting with Weine. She was simply the best concierge / manager i have ever interacted with, and i have stayed in a lot of resorts / hotels. Highly organized, professional, responsive, and practical. She made the stay great. There were other great staff there like Jeffrey on the beach, and Chris / Michel the evening restaurant staff. So Weine is the reason for high review score, and i would stay there again. However, the stay was not without problems. We made the mistake of purchasing the Coffee/Pastries; it was a mistake. The breakfast staff were down-right rude about this pre-purchase, with the first member of staff having a hissy fit because we were not making any other breakfast orders ("what food do you want to order?") and the rest being totally unprofessional / rude about it (one morning, one of the staff members was on a personal call, loud speaker, AND texting at the same time!; first time I had seen both being done at the same time while supposedly on a job). We did pass this on via Weine; however, I doubt the general manager will do anything about it as we did not see or really interact with them. I liked the apartment, which was the right size for our family of four; however, i do understand some other reviewers comments that it was a little dated. This did not bother us as we were out most of the time. The shuttle only takes you back and forward to the beach, where they have a section dedicated.

We enjoyed our stay, the staff is very friendly and we loved the beach. One of the nicest on the island.

Beautiful property and room. The restaurant was excellent. Really great value. Very helpful and friendly staff. I can’t recommend this resort highly enough.

There were issue from the start. The room was dirty ! It looked clean until you walked on the floors and your feet got dirty I don’t think under beds have ever been vacuumed. The amenities that where there ie full kitchen grill beach chairs well this doesn’t exist. We had to ask for new pots and pans as the 4 that were provided were nonstick and peeling so badly you couldn’t cook with them without it all ending up in your food. There were 2 spoons and the knives were either bent or so dull you couldn’t even cut with them. There were no storage containers or bowls to mix anything in half the shelves in the fridge were missing. It said that a grill can be provided upon request but what they don’t say is that you must supply the charcoal and lighter fluid. I have never stayed in a place where that was our responsibility to supply and it’s quite costly at the store for charcoal and no lighter fluid to be found. So the grilling was a bust as well. The beach chairs that we had to ask for where horrendous they were so rusty, you couldn’t even close them. We were told to just leave them on the beach if we couldn’t get them closed that was ridiculous. There was parking issues but that was the least of the problems . Although when we asked for the new pans they were provided the next day the grill was brought up to the porch the housekeeper came every day but still didn’t clean very well. I found the staff pleasant and helpful but was disappointed in the overall condition of the place

We had an awesome time in TCI and the resort made our visit so much more enjoyable and memorable!

This place is very quiet. My family loved the bungalow style place to stay at. The beach is 3 min drive from Kokomo by car, if you don’t have your own transportation they will drive you there. The beach is beautiful.

Property and staff (especially Wenie and Makr) were great! Very pretty property and each unit is clean and it’s nice to have a little kitchen with price of food being very expensive in TCI. There is a food store & pizza place less than 10 min walk from property but nothing else around. The beach shuttle is great but wished they would go to one other beach for a change (we didn’t rent a car).

I love thé service and the quick responses to request. Very kind people. I will be back.

Beautiful spot with a nicely laid out small space for a family of four. The grounds are lovely and the pool and hot tub are relaxing. The only downside is the location -- need to drive (either in a taxi, the shuttle, or a rental car) to get to restaurants (other than the one resort restaurant) and beaches. But it's all super close so that's not that big of a deal. Everyone there was incredibly nice and helpful, especially Wenie.