Punta Falcone Resort

First time visit to Sardinia. Travelled in a group of 4 families , my family is to kids (3 and 5) and my girlfriend . We were warmly welcomed at the resort and had an amazing time with the resort as our secure base . The personel was very hospitable and arranged early breakfast and prolonged the pool closing hours for us a bit, as they saw our kids were having such a great time . Nothing seemed forced and they were flexible within reason with our needs All the personnel were nice and helpful but particularly a man named Christopher from the Philippines were great with the kids and made especially them feel at home The rooms were great and air conditioned . This was essential after days in 35-40 degrees C (July) Small areas of improvement could be - There was a fine of 200 euros per family that arrived late. Our flight and rental cars happened smoothly but we landed late (around 19:00) and got our rental car right away and drove to the resort . Had there been any delay we’d have breached their rule of being there before 22.00 and had gotten a fine . I’d love to have known clearly about this in advanced (ie stated in the booking , so we could have chooses an earlier flight). We were to my knowledge only informed about this fine at arrival 21:59. - Instructions for sorting waste were unclear but it worked out anyway (6-7 different things you need to sort but you only get one bin) - breakfast, although generous in Italien standards and with refills , there’s no meat and very little protein or complex carbs (ie porridge etc). Mostly croissants, yoghurt and pancakes with jam. I bought nuts for the yoghurt and ham and cheese for the sandwiches in a local store and brought it , and so did many others So in short: small things to correct , but they weight it up in hospitality and flexibility and with a great pool and rooms. I would choose this place again for similar travels or just for adults

The worst customer service I have ever deal with. I booked hotel for me my Mom and my 7 month daughter. After the reservation I saw that the hotel Is 4 hours drive from the AirPort so I contacted hotel explained everything and asked if I can cancell it for free because I will not managage such a long trip with such a small kid. They said No!!Only to get the money. So I Lost over 500 euro!!! I spoke with booking. com the were really dissapoibted with such decision. Since its high season they will rent it for sure!!Huge zero for me. How can You treat families like that?????

Il Punta Falcone Resort offre una splendida struttura ben curata in stile sardo con una meravigliosa vista sul mare. Gli appartamenti sono spaziosi e puliti, e il personale, sempre cordiale e disponibile, ha reso il nostro soggiorno molto piacevole. Tuttavia, ci sono alcuni punti critici che attenuano un po' l'esperienza complessiva. L'area cucina purtroppo offre poco spazio di lavoro per cucinare. Sarebbe stato utile avere un piano di lavoro più lungo. Anche la posizione del microonde non è ottimale – è collocato troppo in alto, con il rischio di rovesciarsi addosso cibi caldi quando lo si usa. Inoltre, mancavano alcuni utensili da cucina di base come un cucchiaio di legno, una frusta e bicchieri da vino, che avrebbero reso il soggiorno più confortevole. Nel bagno c'erano depositi di calcare scuro nell'area della doccia, che, pur non essendo un grande problema, si nota in un resort di questa categoria. Il difetto più grande, a mio avviso, è l'utilizzo di piatti di carta, che influisce negativamente sul livello di qualità del resort. Non capisco perché in una struttura di questo livello non si utilizzino piatti in porcellana e una lavastoviglie industriale che potrebbe svolgere il lavoro in pochi minuti. Questa scelta sembra incomprensibile e non è all'altezza delle aspettative di un resort di alto livello, riducendo l'esperienza complessiva. Nel complesso, un bel resort con potenziale, ma sicuramente ci sono margini di miglioramento.