suedF8839ZP
5 декабря 2024 г.
Firstly I’d like to start by saying that the staff were all great. Myself and husband were poorly while there and reception were amazing, management were also great and all of the waiting on/bar/maintenance and cleaning staff were great. The room was spotless and comfortable too. The only things that let the hotel down were the food, lifeguard and entertainment. The food was very bland and repetitive, it was hard to make a meal out of the selection. As an all inclusive customer, I understand that premium spirits are not generally included. However, the drink menu shows the cocktails that are available to AI next to the price for regular guests. What it doesn’t show is that the available all inclusive cocktails are pre made with cheap ingredients and even served differently. The menu just says included so it should be exactly the same drink as the half board guests get! This is the same with all drinks. When I asked about it, I was told that it is because the half board guests are paying for their drinks! My response, we have paid for them, we paid a lot of money extra to be all inclusive. We shouldn’t be treated differently. We don’t drink a lot and would expect that a four star hotel would not treat you any less than half board guests just because we paid upfront for our drinks, The life guard may as well have not been there. For the majority of our stay there were two different lifeguards. They sat under a tree in the far back corner of the pool area handing towels out, the pool wasn’t even in sight for them so god forbid something would have happened because they wouldn’t have been able to see! On the last few days the regular lifeguard returned and sat right next to the pool and didn’t take his eyes off it. We didn’t stay in the hotel much in an evening as the entertainment was dreadful. The same acts played in the same order for two weeks, and having seen other acts on the island, I feel that the hotel chose the lowest grade of entertainers they could find. We have stayed here three times previously with large family groups on holidays totally over £20,000. Sadly, with the food and entertainment deteriorating like it has, this will be our last stay! The hotel has the potential to be amazing. Note to management: not everyone that is all inclusive is there to get drunk. Some of us would like some quality drinks just like the half board guests. If menu says a cocktail is included then it should be exactly the same as the other guests get.
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