Iberostar Grand Hotel Paraiso

This is our third time at Iberostar Grand Paraiso and we love it more and more with every visit. Everything from the airport transportation (we used USA Transfer) to the check-in, entertainment, staff, service, food selection and quality to checkout is simply 5 star all around.

paid and didn’t let me inn

Lovely hotel! great staff, cleanliness of the rooms, well-groomed territory. Tasty food. Great time spent. thanks to everyone who made our vacation unforgettable!

We loved our stay at Iberostar Grand Paraiso in Playa del Carmen. It is a beautiful hotel. All the employees were so kind and helpful. We had a relaxing stay. Everything was perfect and if there was anything we needed, the staff was right on it. The only annoyance we had was that the beach was full of nasty sea****. Couldn't really go in the water right by our hotel but walked a little further down to another Iberostar property and they had a cleaner beach. It wasn't for lack of trying. We did see some guys out trying to clean it up but 3 guys can't do the job with that much sea**** coming in everyday. There are a bunch of rocks in that area of beach. All in all it was a great time. Great food, comfortable beds, clean hotel. Lots of entertainment.

the best trip we have had in a long time, everyone was so kind and accommodating, property was gorgeous and the rooms were perfect. the only downside was the amount of sea**** in the ocean/on the beach that made us not even try to go there. but we enjoyed the view and sounds from our room and from the pool!

I thought this place was going to be amazing and it was not if you like your room cool at night when you sleep forget about it. They had the air set and it will not make it cooler. The food was not very good. I gave it a 6/10 I thought they had very limited staff for drinks and servers. They had more entertaining people, and towel boys then bartenders. We thought the beer was water down and not a good flavor on the mixed drinks. for the price we paid I expected a lot more.

This is not a 5 star type of resort. When you arrive you are treated very well, they tell you that your butler will do anything you need, even draw you a bath. Anything you ask for they say yes, but they never follow through. When they clean the room they leave dirty glasses and don't refill your water or leave clean towels. The lights automatically turn on with motion and at night you have to turn them off so they don't turn on again when you move. However if you open the door (like my husband did to go to the gym early while I was sleeping) the lights reset so I was woken as I turned over each morning by every light in the room being turned on. They call you at 9am every morning and harass you to come to a timeshare type presentation. One night they came in our room at 9:30pm for "turn down" service. We were asleep as we had a very early flight. We had to ask them to leave and of course get up and turn off the lights that come on automatically. There is also a light that never turns off in the bathroom so if you like to sleep in a dark room this place is NOT an option. The food was horrible. Literally everything looks pretty good but taste terrible. When we arrived at 4:30pm they told us they had no more reservations available and the only open restaurant closes at 5pm so we had no options to eat on the first day after a long day of travel. The only positive was the drinks. The grounds are pretty but lots of empty fountains. Really disappointing overall.

Employees very disrispectable

Pristine property! Everything from the rooms to the restaurants, pool and the beach was exceptionally clean and beautiful! The staff went above and beyond to make us feel welcome and pampered. Love the Japanese restaurant and the buffets were delicious! Can’t wait to visit this resort again!