Luxurious 2Br Oceanview Condo with Bunk Room at Las Palomas, Rocky Point

Beautiful Condo The condo was so convenient for our family our kids love it!!! Clean, comfortable and beautiful will definitely stay again, not to mention check in process with Casago was so easy and quick!!!

MANAGEMENT COMPANY THE MANAGEMENT COMPANY CASAGO WAS DOWNTOWN NOT VERY CONVENIENT, WE COULD NOT CHARGE FOOD OR BEVERAGES TO OUR ROOMWE COULD NOT GET FRESH TOWELS FROM THE POOL DAILY THERE WERE 5 BEACH TOWELS IN OUR CONDO.

We really enjoyed our time, everything was wonderful. We stay here anytime.

Unexpected issues with new property management…. We come to Rocky Point 1-2 times a year and stay at Las Palomas. We have stayed in many rentals but never had to deal with Casago and never wanted to book through Casago. There were multiple unexpected inconveniences dealing with Casago instead of being able to contact someone at the resort directly.We had to check in at the Casago office in town which wasn’t a big deal. But when we were checking in we were told that we wouldn’t be able to charge our room for anything or utilize room service since they are managing the unit, not the resort. If we needed anything we had to call Casago. Not being able to charge the room for food/drinks or use room service was a big inconvenience for us since we all go our separate ways within the resort and only have one credit card. The safe was broke and unable to be fixed. Only one outlet in the main bedroom worked and we couldn’t get the bedroom sliding door to open. We didn’t have any hand soap in the bathrooms or any little shampoo/soap for the showers. There was a pullout couch but no extra blankets or pillows. Then we didn’t know we needed a key card to go to the gym. Of course none of these things happened at the same time so we had to call Casago each time we had an issue. I purposely never book units that use a third party property manager. When I booked the unit there was no property manager. I was notified only a few weeks before our trip that we needed to deal with Casago to check in. It was an unexpected pain.

Clean and how it was described The resort we stayed at was AMAZING! All the staff on the property were INCREDIBLE. It was SOOO clean and all the staff worked so hard and with excellence.I was bummed to find after booking my trip that the owners switched property management companies. So, we no longer were checking in/ out at the front desk of the resort. We had to drive to a separate location once we arrived in town to get our door code and wristbands and check in. We also learned there that we could not use any of the room services, and we were not allowed to use the pool towels at the resort. Not a make-it-or break-it, but it would have been nice to know prior to our arrival.It was also communicated to me that during our 4-day stay, we would have housekeeping 3 of those days where someone would come and bring more toilet paper, trash bags, or soap if we needed it. Well, during our 4-day stay, we never had anyone or any type of service. I texted and called and never got a reply or call back. It was frustrating on the last night as our trash was full but we had no other trash bag to put in the trash can.... I also was not sent ANY check-out rules or things that needed to be done. That too was also frustrating as I don't want to find after the fact that we are being charged for extra things because it was not communicated to us. Overall, Las Palomas is an INCREDIBLE resort. SO clean and VERY family/kid friendly. We felt very safe the entire time. I wish the property management was better.

Weekend getaway We have a great time! Everything went great with the condo