Sheraton Buganvilias Resort & Convention Center

Когда мы заселились в номер, в мини-баре остались остатки еды. Мы сообщили об этом на ресепшн, но ничего не было сделано. На следующее утро мы заметили кровь на стене в ванной. Мы сообщили на ресепшн, чтобы они убрали, и нам потребовалось три попытки, прежде чем кто-то это сделал. Казалось, их это не смутило. Нас возмутило, что это была кровь, потенциально представляющая биологическую опасность, а они отнеслись к этому как к пятну грязи. Рестораны, которые мы посетили, были хорошими, но мы также много ели в местных заведениях. Бассейн был хорошим, и расположение отличное. Они рекламировали свое членство в рамках программы таймшера, что, по-видимому, является распространенной практикой, но мы об этом не знали. Мы знали, что должен быть какой-то подвох с «бесплатным приветственным завтраком». Было интересно узнать об этом, но нас не предупредили заранее, что это включает в себя, поэтому мы почувствовали себя немного обманутыми. Предоставленные нам бонусы были справедливыми. В целом, пребывание было неплохим, и мы думаем, что нам просто не повезло. Лучшее в этом отеле – расположение.

Весь персонал был очень любезным, особенно хостесс и официанты в ресторане-буфете. Кровати тоже очень удобные, а уборка номеров была фантастической и внимательной. Это было наше шестое пребывание в этом отеле, и мы обязательно вернемся.

The resort was decent but some fixtures inside the hotel needed to be maintenance. The bathroom door didn’t close.

設施：位置在海灘旁很方便，但沙灘比較粗糙 環境：環境還好 服務： 服務有些滯後，早上錯過打掃房間的時間後，下午要通知兩遍才來打掃，而且每日的咖啡也不及時補，打電話要才給，軟件不符合這個級別的酒店標準

Rolando and Carlos were awesome! Friendly, and made great drinks. The restaurants that you had to reserve were a little disappointing. All inclusive except for the menu items that had stars next them which was almost the entire menu besides tacos. Food was delicious tho at least. Room was awesome, pools and areas were beautiful. Time share push was a little much sometimes.

This resort is nice. Not the place to stay if you are looking for a beach vacation since it is very rocky. The pools are nice as are the restaurants. We had great service during our stay. There are nice pools. Rooms are a great size and very comfy bed.

Hotel was beautiful and very clean but they are very pushy with their time shares. We were going to take a walk down the street and one of the hotel staff was following us and watching us cause she wanted us to hear her presentation and we told her no. The buffet was okay but the other restaurants at the hotel was great!

Pros: great restaurants, friendly staff, amazing views, lobby bar fun and staff super welcoming. Very central location Pool and swim up bar are fun. Nice design private outdoor jacuzzi tub in the center of rock fountain. Beautifullly placed in middle poo with fun cascades. Cons: inconsistent quality /standard some rooms need maintenance: room 1920 and 1715 mattress lack support, sunken, old creaky frame, shower head not working room 1920. A suggestion for public washrooms would be useful to post signs near sink for people not to rinse and wash their feet as the sand can clog the drains. Despite the shower faucets outside I noticed some people doing and I was concerned. I'd like to report an unpleasant incident from members of the Club Bonvoy. My husband and I had our towels on the beach loungers neat buffet entrance. He went back to the room to get something and i went to the beach to take photos of the beautiful scenery just to come back to our lounger occupied by two strangers and our bag and towels tossed over on the first umbrella lounger . My water bottle was still on the chair as well. I pointed this out to the couple and the guy rudely told me "well youre over there now" That is extremely rude . We never had anyone be so disrespectful in any other resort. We can't even feel comfortable going to thw bathroom in fear someone would "steal " our spot and toss our belongings.

Very very nice staff very polite. Clean room, nice beach front resort, very clean garden, clean pool. The only downside was as my husband and I walked in, we were tricked, I mean side tracked into thinking that the lady that was in front of hotel with bellboy was actually checking us in and she mentioned she was going to tell us about the amenities of the resort. And bang! We fell into the 90 minutes conversation about buying into the Sheraton timeshare. We told them we weren’t interested after talking to 6!!! Six different people. That’s a little too much. I felt my vacation drifting away. Then we had to talk to another person in regards to rebound transfer to airport next day and then she starts telling us about another buying option, then we did a tour that was given to us for the 90 minute timeshare and there again another person approached about a new resort. Basically as soon as we got off the airplane, people shouting out to go with them, so overwhelmed with all of that. But the actual over all stay and staff at the Sheraton, bartenders, cleaning lady, extremely satisfied. I would just recommend, that the resort be mindful that some people just want to vacation. We were tired, and to still have to talk to people. That was not what I was looking for on my vacation. I must say they did give us a good price on tour, Los arcos. And 2 complementary massage at spa, which Evelyn and I can’t remember the other lady’s name. But they were great. Nice Spa but expensive!!!