Rkpo Green Resort

I had done a reservation through my Bhutan tour operator for stay in this resort for the night of 04 Jun 2024 in RKPO Green Resort Punakha, Bhutan. My booking reference 2024050109 of 18 May 2024. The check in time given by hotel was 12 noon. I went with my family for check in at 1.30 pm but was told by hotel staff to wait for sometime as rooms were not ready. Then I went for Lunch in a restaurant in front of this hotel and came back at 2.30!and still rooms were not ready and the reception staff had no reasonable answer. They said heavy rush last night and late check out so delay and did nothing to hurry up and we were stranded with them. Nobody from management responded and I had ask my Tour operator to book a hotel in Thimphu and we had to move back to Thimphu. We had to pay extra for accomodation at Thimpu and the hotel neither refunded my reservation money nor gave me the rooms even after two and half hours past check in time. It was a terrible experience in otherwise most memorable trip in Bhutan. The hotel looks good but is located slightly away from Punakha and the behaviour of management was definitely most astonishing. Bad experience in a beautiful Country with marvelous people. I had written a mail to their contact info at reservations as there is no other contact available on site for feedback. The reservations just responded with an apology but no refund of money despite complete fault of hotel. I had to spend extra money for no fault of mine. Don't wish to book with them again

Secnic location with a view of the valley to die for. Rooms give a refreshing and Panaromic view of the natural landscape Food at restaurant is very good and catered to Indian vegetarian cuisine Rooms are spacious and well furnished Lastly very courteous staff which makes your stay extra comfortable

The hotel is located in such good location , but the service is so poor. The food served both in dinner and breakfast was horrible, absolutely not edible undercooked tasteless food . In the mist of adapting the western culture they have lost the local touch at the end not able to serve western or Indian food of decent quality and not serving the local food at all which I assume they should be better at . Please improve the quality of your food and service.

We had booked this hotel via our travel agent as a part of the tour package. There were limited options for Punakha and this had reasonable reviews. What we liked: Good location. Check in and checkout were quite fast. Connecting rooms were provided though not requested so added a bonus point for this! Staff is polite and helpful Property is clean Food is good. As it was off season and hardly any other guests, as we had breakfast & dinner in our package, we were provided with an option to select anything from the menu as there was no buffet. Food was tasty. Thanks to the chef who provided good food, we rated this resort higher. Its walking distance from Chimi Lhakhang if we walk through the fields Has great views of the valley What we did not like: Rooms have creaky wooden boards Property looks a bit dated Room heating could be improved a bit and bathrooms are quite chilly Water heating & water supply needs improvement Lastly, a point which caused us to remove a point from our review was that we had booked two rooms and one of the occupant was not well. So both days she hardly had anything for breakfast or dinner. To avoid food wastage we had even asked the restaurant staff accordingly and had limited food. But as the person was not well had asked for a couple of fruits like apple or orange, as the person was not in a position to even travel. So the hotel charged us even for that. Though we did not mind paying, as we have traveled many locations, first time saw a hotel charging and usually many hotels provide a fruit basket if requested without any charges.

It is quite a big hotel in a beautiful landscape. You need to be prepared to climb a lot of stairs there. Hot water is only several hours in the morning and in the evening, one needs to be organized well. The hotel can not be evaluated as 4 stars hotel until the old cracking wooden floor is fixed. It is difficult to walk without making a lot of noise and sound isolation between the rooms is not the best. The staff of the hotel is welcoming and nice, but I did not feel well seeing tiny girls carrying heavy suitcases of the guests up and down steep stairs… I would recommend the kitchen chef to provide more Bhutanese dishes as while in Bhutan it is important to try local food.

Property is quite huge & impressive! You get a superb view of the valleys & mountains sitting in your rooms. Food is quite good and tasty too. The owner (local lady) is very sweet & co-operative! They have an extended terrace at the 1st floor level facing the valleys & mountains which is an ideal place to sit in the evenings around the bon fire.