Jewel Palm Beach

Moves our reservations to another resort which was terrible and did not provide the same amenities we paid for

Reservation was for Jewel jewel transferred to Sunscape. Coco went to Sunscape Coco and Jewel never transfer. The reservation was in the lobby for three hours to get a room. Sunscape still do not receive a reservation transfer from Joel purchased Oceanview room and club level and never received. Service was terrible. Never received VIP service. Pool was very unclean and tile was chipping apart as you swim. Staff was unfriendly very very unclean. Roof was leaking. Water came through room saturated mattress. Total disgrace will not recommend anyone on sanitary poor condition. Total refund should be required.

We did not say at the jewel palm beach they transferred us to sunscape coco, the worst resort I’ve ever been to, never got our up graded room, no hot water for 3 days, the vip is a joke!!!

We were so pleased with Jewel Palm Beach. The beauty and cleanliness of the resort were outstanding. The staff was super friendly and accommodating. The restaurants offer very good food with a nice variety of cuisine. Our room was quite nice. The property is well-maintained and we felt well-cared for and very safe. We will definitely hope to return!

Horrible! They moved us to another hotel that was horrible. Hours to check, 5 out of 10 days no water in the hotel, 2 days no electricity, no drinks in minibar even when asked to refill, 2 restaurants were buffet, 4 needed a reservation by buying a $50 bottle of wine, no pool or beach food or drink service, no lights in hallways that were pitch black at night, no towels for pool and beach. Not sanitary wait staff and bar staff would like their fingers, blow their nose and wipe the sweat and then hand you the silverware, a drink or food. The halls were a mess with dirt and debris. The room we stayed in had loose wires hanging from a hole where the light fixture should be. The shower flooded the room and the separate tub and dirt in it when we arrive and was still there when we left. They cleaned the room twice in 10 days. Management said so what whenever I informed them of no water or electricity. My sister fell and tore ligaments in her knee and ankle due to no lights on the stairs and they did nothing.

Nice place , a little dated and poor restaurant choices with the same food and dessert everywhere. Friendly and helpful staff. Had the honeymoon suite with ocean view except we could barely see water! Would not go back

The grounds were beautiful, and well taken care of. The beach area was nice. The air conditioning and water pressure in the room was inadequate. The staff, for the most part, were very pleasant and tried to be helpful, but were not well trained. The major problem was the food - it was TERRIBLE. It was nicely presented, but was overcooked, usually lukewarm, and not very tasty. There was 5 restaurants and a buffet. We ate at all of them, and none were very good. The best bet was the buffet because you could get fresh fruit and salad, but it's like eating in a mess hall. I would not go back there, and I would not recommend it.

Overall experience was great! Staff were extremely friendly and accommodating, and everything was clean and well maintained.

The hot tub was freezing. Service was great if you tip upfront. Do not make arrangements to go shopping with the front desk. Biggest tourist racket ever! The evening entertainment was enjoyable. The restaurant food was good and the buffet was quick. Make sure you upgrade to club status. And the people selling on the beach were annoying. Make sure you pick chairs a little further back from the water so they leave you alone.