Ibis Styles Puteaux Paris la Defense

The location of the hotel is very nice as its close to the Mall and also 1stop away from the metro , the hotel is clean and highly recommended

good good

Acceuil a 23h très agréable. Service rapide et facturation très rapide. Simple d’accès Bon petit déjeuner

房間非常乾淨，安靜，很棒

缺點: 離地鐵口實在太遠了,而且走過來非常非常非常繞!!! 優點: 乾淨整潔,有免費果汁,咖啡,小蛋糕

房間安靜乾淨

We have been for a couple of days in this hotel and had an excellent room on the level of a 4 star hotel. The breakfast was sufficient and the location is not far away of the subway. 10 minutes walk. You can park your car in the garage downstairs and the price is € 18,- for 24 hours, which is top for Paris. The people of the hotel were very friendly as well and the entrance, as later on.

This week I stayed at this hotel on a business trip. On my first night I woke up in the middle of the night feeling itchy and I could feel there was something in my bedsheets. I turned the lights only to find out there was about a dozen bedbugs in my bed and pillows. Imagine the sensation!!! This horrible things were all over my head, my face and my body.... I took some pictures and recorded some video as well. I went down to the lobby and asked for a room change, which they did. The morning after I spoke to the manager and showed him the video. He couldn't believe it and said the hotel was brand new. I showed him allthe bites on my face, neck and arms. He offered they would compensate me somehow, and and offered an apology. Later that day I found out that they had compensated me with the glorious amount of 6,000 fidelity points, equivalent to €100!!! I went back and respectfully told themanager that such comepensation seemed ridiculous. He agreed and offered to increase it to an amount we agreed verbally. As I got back home, I checked my Accor fidelity point balance. They increased the compensation but clearly not in the amount we agreed. Terrible experience x 2: bedbugs + false promises.