Quanzhou West Lake Hotel Apartment

訂的大床房，前台給升級了山景房，但是體驗感非常不好。優點：房間很大，遠處是山。床大。缺點：一，衞生做的很不好，沙發上的抱枕，大家自己看吧，好惡心；二，床單有污漬，是洗不掉的，自己看；但是山景房挨着一個醫院，到了晚上看不到山，看不到湖，衹有醫院的招牌特別亮，我不喜歡醫院的招牌就挨着自己，非常不爽；四，房間窗外是十字路口，早上巨吵，喇叭聲不絕；五，房間外面有個大工地，晚上早上不停施工，大家自己想吧，睡眠怎樣。六，上午服務員打了兩次電話詢問是否需要打掃衞生，別的酒店從來沒有問過，不會打擾我，但是一樣會把衞生搞乾淨；七，我因為睡眠不好，想第2天換個睡眠好一點的房間，前台非常生硬，就是不換。非常不推薦，這個酒店很差。網上的好評估計是刷出來的。前台説了給換個房間給個好評。 五百多的性價不非常低，酒店就是佔了位置好，在西湖旁邊，但是體驗感非常差，非常非常不推薦。特別差。

Friendly staff, location was good and the view is very nice.

qiantaiguwutaiduhao

Very good hotel. Nice staff . Good breakfast. Location perfect

Fuwu taiduhao

First time staying in this hotel. Receptionist staff were all youngsters, very nice, soft spoken and polite. Room check in was swift. Room looks really good, great interior design, nice sunset view. Staff were really helpful, services were really great. However not the cleanliness part. Found hair on bed, used vanity kit, hair on bath robes, dirty sticky floor. Thought I can just live with it, however the next moment I went to shower, the shampoo bottle was already used… hair conditional was almost empty. The shower gel cap was opened. So I called the receptionist. Initiating to change rooms. The cleaner aunty came in and said the shampoo bottles etc usually not fillled to the max, as it’s directly from the manufacturer. When asked why the shower gel cap is not closed, she then say “oh because of air pressure, sometimes it will pop up”. Next they brought me to change my room (said to be an upgraded room but it was the same room with a half lake view.) I checked, and still found hair on the counter, didn’t mention a thing since it’s just a strand. The computer table was wet, but whatever I wiped it off. The floors are also dirty despite the cleaner aunty saying “I’ve checked multiple times. There shouldn’t be an issue.” I went to check the shower shampoo and conditional gel, all are brand new. Haha. Something is wrong with the integrity of the cleaners here. After booking, I went to Look at reviews again; realise this isn’t the first time someone encountered with. Cleanliness issue. Paid over $100(SGD) for this. Best part is, the vanity kit has been used too. So I had to dail receptionist again to deliver a brand new kit up. Upsetting experience. Breakfast was meh. Average. Customer services was super B tho. Wouldn’t come back again if I’d need to keep calling in again and again for the cleanliness and top up. Btw the cleaner told me to not leave a bad review or they would get nagged at by their Incharge. However, I don’t think it should be this way. I hope there will be improvements. So long.