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Подлинные отзывы
Местоположение4.7
Удобства4.2
Сервис4.2
Чистота4.5
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Sammakhy
Улучшенный номер с кроватью «king-size»
Гость проживал в 2024年10月
Пара
Отзывов: 4
5.0/5
Превосходно
Опубликовано 2024年10月14日
Room was comfortable, will recommend to frds and family next time.
Перевести
AF2310
Улучшенный номер с 2 двуспальными кроватями
Гость проживал в 2023年11月
Семья
Отзывов: 21
4.0/5
Очень хорошо
Опубликовано 2023年11月3日
Nice cozy little hotel, but our room faced a construction site so a bit noisy in the morning. Room amenities clean and new, but gym can be cleaned better. One thing I need to mention is that the pillows are really uncomfortable!
Перевести
Ответ от объекта размещения: Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our cozy little hotel to your liking, and we appreciate your comments about the room amenities and the availability of a pillow menu to suit your needs.We apologize for any inconvenience you experienced with the construction noise in the morning. We understand how important a peaceful environment is for our guests, and we'll do our best to minimize such disruptions in the future.Your feedback about the gym's cleanliness and the comfort of the pillows is also valuable to us. We will address these issues to ensure a more enjoyable stay for our future guests.We appreciate your constructive comments, and we hope you'll consider staying with us again in the future. We'd love the opportunity to provide you with an even more pleasant experience. If you have any specific preferences or requests for your next stay, please let us know, and we'll do our best to accommodate them.
Гость
Улучшенный номер с кроватью «king-size»
Гость проживал в 2024年8月
Семья
Отзывов: 5
4.0/5
Очень хорошо
Опубликовано 2024年8月7日
Very convenient location but the room is way too dark
Перевести
Ответ от объекта размещения: Bonjour valued Guest,Thank you for your feedback! We're glad you found our location convenient. However, we're sorry to hear that the room's lighting didn't meet your expectations. Your comments are important to us, and we'll look into ways to improve the lighting for a more comfortable stay. We hope to welcome you back soon!Kind Regards,Pradnya LohateFront Office Manager
Siu Wo
Улучшенный номер с кроватью «king-size»
Гость проживал в 2024年2月
Пара
Отзывов: 6
5.0/5
Превосходно
Опубликовано 2024年2月17日
Overall, the location, service and facilities are very good. but the pricing is a bit on expensive side. The buffet breakfast at hotel with limited choices which can not compare with the same kind of hotels category in Asia....can't expect too much. You may consider to book room only instead. The service and the reception, concierge and doorman are very helpful and providing many information. If the service and attentiveness at the cafe (during serving breakfast) can be enhance, it will be much better.
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Kevin Paul
Улучшенный номер с кроватью «king-size»
Гость проживал в 2023年4月
Пара
Отзывов: 12
5.0/5
Превосходно
Опубликовано 2023年4月11日
It’s located right in the heart of the city. The room is very spacious and clean. Top notch service
Перевести
Ответ от объекта размещения: Bonjour Kevin,Thank you for sharing your feedback on your recent stay with Sofitel Queenstown We greatly appreciate your positive review and are delighted to hear that you enjoyed our hotel's prime location in the heart of the city.We're thrilled that you found your room spacious and clean. Our dedicated housekeeping team takes great pride in maintaining the highest standards of cleanliness and comfort for our guests, and it's wonderful to know that it contributed to your overall satisfaction.Providing top-notch service is our priority, and we're glad to hear that our team delivered on that front. We believe in going above and beyond to ensure our guests have a memorable and enjoyable stay.Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back in the future and providing you with another exceptional experience.Warm regards,Philip RileyOperations Manager
Анонимный пользователь
Роскошный номер с кроватью «king-size»
Гость проживал в 2024年8月
Поездка с друзьями
Отзывов: 17
4.8/5
Потрясающе
Опубликовано 2024年8月28日
good!
Перевести
KiaraLeung
Улучшенный номер с кроватью «king-size»
Гость проживал в 2023年1月
В одиночку
Отзывов: 16
5.0/5
Превосходно
Опубликовано 2023年2月12日
Very clean.
Перевести
Ответ от объекта размещения: Bonjour KiaraLeungThank you for taking the time to share your feedback about your recent stay with Sofitel Queenstown. We greatly appreciate your positive review and are thrilled to hear that you found our hotel to be very clean.Maintaining a clean and comfortable environment for our guests is a top priority for us. Our dedicated housekeeping team works diligently to ensure that all areas of our hotel meet the highest standards of cleanliness and hygiene.Your acknowledgment of our efforts is truly rewarding, and it motivates us to continue providing exceptional service to all our guests.Thank you once again for your kind words. We hope to have the pleasure of welcoming you back in the future and providing you with another outstanding experience.Warm regardsPhilip Riley
Ответ от объекта размещения: Bonjour Wuchang69,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the location and the stunning views of the snow-capped mountains and the bustling town. It's great to know that you appreciated our thoughtful service as well. We understand that pricing is an important factor, and we strive to provide value that matches the experience. Your feedback is invaluable, and we hope to welcome you back soon!Kind Regards,Pradnya LohateFront Office Manager
Ответ от объекта размещения: Bonjour Dear valued guest, Thank you for sharing your feedback! We're glad to hear you enjoyed our convenient location and that our team provided thoughtful service. We appreciate your comments on our facilities and understand the charm may not appeal to everyone. Please know we're continually working to enhance our guests' experience while preserving the character of our property. We hope to welcome you back for an even better stay in the future!Kind Regards,Pradnya LohateFront Office Manager
Анонимный пользователь
Улучшенный номер с кроватью «king-size»
Гость проживал в 2024年7月
Семья
Отзывов: 25
5.0/5
Превосходно
Опубликовано 2024年8月23日
酒店太方便了,就在鎮上最熱鬧紅火的地方,服務也很熱情到位,早餐略為簡單。
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Beimaochideyuyu
Полулюкс
Гость проживал в 2024年11月
В одиночку
Отзывов: 11
4.5/5
Замечательно
Опубликовано 2024年12月2日
位置不錯,房間有些略顯的陳舊一些
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정의
Улучшенный номер с кроватью «king-size»
Гость проживал в 2023年6月
Пара
Отзывов: 6
5.0/5
Превосходно
Опубликовано 2023年6月19日
바로 앞에 명한 퍼그버그가 있고,
시내 중앙이라 위치가 아주 좋아요.
우리는 무료주차도로를 물어서 주차비를 아꼈는데
그 중 하나인 Man st.와 연결된 계단(경사로)이 바로 옆에 있어서 편했어요.
직원들이 웃는 얼굴로 환대해주고 친절합니다!
Перевести
Ответ от объекта размещения: Bonjour 정의Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you enjoyed the convenient location of our hotel and the friendly service provided by our staff.We're glad that our central location allowed you to easily explore the city, and having Ferg Burger right in front of us is definitely a bonus! It's wonderful to know that you took advantage of the nearby parking lot and found it convenient, especially with the stairs connecting to Man Street right next to it.Our team strives to create a welcoming and friendly atmosphere, and we're delighted that their efforts were reflected in their service to you. We believe that a warm smile goes a long way in making our guests feel valued and comfortable.Thank you once again for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and providing you with another excellent experience.Warm regardsPhilip RileyOperations Manager
Ответ от объекта размещения: Thank you for providing feedback on your recent stay at Sofitel Queenstown. We appreciate your comments regarding the renovation and understand your concerns. However, we must address the inappropriate and racist remarks made in your review.At our hotel, we prioritise creating a welcoming and inclusive environment for all guests, regardless of their background. We do not tolerate any form of discrimination or derogatory comments towards our staff members or guests. It is important to treat everyone with respect and courtesy.We apologise if you felt unsatisfied with certain aspects of your stay, such as the lighting and bedding. Our team strives to provide comfortable accommodations and adequate lighting for our guests. We appreciate your feedback, and we will take it into consideration as we continue with our renovation plans and improvements.We would like to emphasise that our diverse team of staff members is valued and respected for their professionalism and dedication. We do not condone generalisations or stereotypes based on nationality or ethnicity.If you have any specific concerns about your experience, we encourage you to reach out to me directly by contacting the hotel so that we can address them in a respectful and appropriate manner.Thank you for bringing this matter to our attention. We remain committed to providing a welcoming and inclusive environment for all our guests.Warm regards,Philip RileyOperations Manager