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Гость
Номер Делюкс с кроватью «queen-size»
Гость проживал в нояб. 2024 г.
По делам
Отзывов: 5
4.0/5
Очень хорошо
Опубликовано 11 дек. 2024 г.
More to motel than hotel, but rooms are clean, overall still great.
Перевести
Ответ от объекта размещения: Thank you for your feedback! We’re glad to hear you found the rooms clean and your overall stay enjoyable. We will continue to improve to make sure our guests have the best experience possible. We hope to welcome you back again soon.
Estanicia
Номер Делюкс
Гость проживал в мая 2024 г.
Семья
Отзывов: 6
3.2/5
Опубликовано 12 мая 2024 г.
The person who made the reservation must arrive at the hotel first, because even if you provide the names of the other person in the room you reserved they wont allow them to check in without you (even if you request it). Luckily for us, we are just on the third floor because the elevator is under maintenance during our stay. The water dispenser has no hot or cold so the drinking water is room temperature. The towels work well. It's a comfortable bed. There is decent water pressure as well. Just a short stroll from the bus terminal and shopping center from the hotel. I consider the building's spa to be a plus.
Перевести
Ответ от объекта размещения: We apologize for the inconvenience caused you because of this concern as the Hotel just making sure that all reservations will be used by the original guest stated in the voucher. For change guest name, your booking provider will be happy to assist you. The booker just need to contact them and request for a change guest name.
A&Mrn
Номер Делюкс с кроватью «queen-size»
Гость проживал в авг. 2024 г.
Пара
Отзывов: 6
5.0/5
Превосходно
Опубликовано 6 авг. 2024 г.
Had a comfortable stay here before my flight. Good location near malls and resto. Mrt is just a few walks away. Room is very clean. Toiletries is provided. You need to ask for a fresh ones everyday though. Theu also offer breakfast.
Перевести
Ответ от объекта размещения: Thank you for your review! We’re delighted you found the location convenient and enjoyed a comfortable stay. We appreciate your feedback about the toiletries and will make sure to address it. It’s great to know you also enjoyed the breakfast. We hope to welcome you back soon.
Гость
Номер Делюкс с 2 односпальными кроватями
Гость проживал в мая 2024 г.
По делам
Отзывов: 1
2.7/5
Опубликовано 29 мая 2024 г.
The front desk officer named Rose was terrible. She doesn't have good manners as if she is not working in a hospitality kind of job / environment. She talked to you with her arms on her waist as if she is scolding a child.
However in fairness, although the hotel room is old but it was clean and well maintained. Although the lavatory and bathroom are very small that it was very difficult for me to maneuver inside, but it was very clean.
Перевести
Ответ от объекта размещения: We apologize to what you'd experienced during your encounter with our Staff, Rose.We will make sure to escalate your concern with her Supervisor for training.
@carryonluggageonly
Номер Делюкс с кроватью «queen-size»
Гость проживал в мар. 2024 г.
Пара
Отзывов: 3
4.5/5
Замечательно
Опубликовано 29 мар. 2024 г.
Great stay. Clean room. The only problem we had was the tv wasn't working. No channels
Перевести
Ответ от объекта размещения: We are happy that you had a great stay. For our amenities, we will make sure to work out on it so you will have best experience on your next visit.
AILEEN
Номер Делюкс с 2 односпальными кроватями
Гость проживал в окт. 2024 г.
По делам
Отзывов: 7
5.0/5
Превосходно
Опубликовано 15 нояб. 2024 г.
Nice to hotel close to Araneta Cubao
Перевести
Ответ от объекта размещения: Thank you for your feedback! We're glad you found the hotel conveniently located near Araneta Cubao. We hope to welcome you back soon.
chalkstripes
Номер Делюкс с кроватью «queen-size»
Гость проживал в июня 2023 г.
Поездка с друзьями
Отзывов: 24
5.0/5
Превосходно
Опубликовано 30 июня 2023 г.
Great hotel! I was amazed by the hospitality and generosity of Fersal. We made a wrong booking but they assisted us with the amendment and all. The place is near everything - convenience store, restaurants and such.
Перевести
Ответ от объекта размещения: We are happy that you enjoyed your stay in our Hotel, we hope to accommodate you again in the future and give you excellent service. Thank you!
Rhzee
Номер Делюкс с 2 односпальными кроватями
Гость проживал в дек. 2023 г.
В одиночку
Отзывов: 3
4.2/5
Очень хорошо
Опубликовано 22 дек. 2023 г.
The place is very convenient. You can ride a taxi or public utility vehicle just outside the hotel. Staff were corteous as well. Water is also provided . Water station is located along the hallway. You can fill the pitcher provided in the room.
Towels are worn out and really old which you can immediately judge by its color.
Перевести
Ответ от объекта размещения: We are happy that you enjoyed your stay in our Hotel, we hope to accommodate you again in the future and give you excellent service. Thank you!
Гость
Номер Делюкс с 2 односпальными кроватями
Гость проживал в окт. 2023 г.
Поездка с друзьями
Отзывов: 1
4.7/5
Потрясающе
Опубликовано 15 окт. 2023 г.
Worth the price. Staffs are accommodating. Location is walking distance to ali mall and SM.
Перевести
Ответ от объекта размещения: We are happy that you enjoyed your stay in our Hotel, we hope to accommodate you again in the future and give you excellent service. Thank you!
EmKee
Номер Делюкс с 2 односпальными кроватями
Гость проживал в февр. 2023 г.
По делам
Отзывов: 8
3.0/5
Опубликовано 4 февр. 2023 г.
Staff are nice but amenities are limited... TV is terrible as it does not have a good reception.
Перевести
Ответ от объекта размещения: We are happy that our staffs were able to provide good customer service with you. For our amenities, we will make sure to work out on it so you will have best experience on your next visit.
Гость
Номер Делюкс с кроватью «queen-size»
Гость проживал в июля 2023 г.
Другое
Отзывов: 1
3.0/5
Опубликовано 11 июля 2023 г.
I made a booking on behalf of a friend named Faivo Bartolome but did not arrive. When I call Fersal Hotel and the CRO if I can refund the payment they say it was not refundable. So I decided to use the room however the front desk say that it's a guaranteed booking and I need to ask permission from Mr. Bartolome.
The issue here is I made the booking and paid for it but I am not allowed to use and modify the name of the guest. Check-in time is 2pm but they passed me from one office to another until they say that Trip.com will call me for the modification. The front desk gave me a number to call but nobody answered until its almost 3:30 pm. I'm already tired from a long trip yet there was no consideration from the Front Desk of Fersal so I decided to walk out of Fersal and booked to another hotel.
For Trip. com the guest name should be modified so the payor can transfer names. *********** is still better, I can always make changes in my reservation be it name or dates.
Перевести
Ответ от объекта размещения: We apologize for the inconvenience caused you because of this concern as the Hotel just making sure that all reservations will be used by the original guest stated in the voucher. For change guest name, your booking provider will be happy to assist you. The booker just need to contact them and request for a change guest name.
Анонимный пользователь
Номер Делюкс с 2 односпальными кроватями
Гость проживал в дек. 2022 г.
В одиночку
Отзывов: 1
5.0/5
Превосходно
Опубликовано 15 дек. 2022 г.
Nice place! Clean and vintage like. Worth it for its price! Reception staff is accommodating and was able to work smoothly!
Перевести
Ответ от объекта размещения: We are happy that you enjoyed your stay in our Hotel, we hope to accommodate you again in the future and give you excellent service. Thank you!
Danilo M.
Номер Делюкс с кроватью «queen-size»
Гость проживал в сент. 2023 г.
По делам
Отзывов: 1
2.5/5
Опубликовано 6 сент. 2023 г.
Lacking in amenities like shampoo
Cable tv was out no available channel
Перевести
Ответ от объекта размещения: We apologize for this inconvenience. We will work out on these and hopefully we could welcome you again in our hotel to provide excellent service.
WHANG OLDER
Номер Делюкс с кроватью «queen-size»
Гость проживал в сент. 2022 г.
По делам
Отзывов: 7
4.5/5
Замечательно
Опубликовано 16 сент. 2022 г.
lobby was superb and the front desk was everything i needed 🥰🥰🥰 rooms are ok, clean and well lit. its just the comfort room was too small and doesn’t have a smart television but its not a big deal cos they have strong wifi connection and i have my macbook with me. Will book again.
Перевести
Ответ от объекта размещения: We are happy that you enjoyed your stay in our Hotel, we hope to accommodate you again in the future and give you excellent service.
Гость
Номер Делюкс с кроватью «queen-size»
Гость проживал в февр. 2023 г.
Пара
Отзывов: 20
4.5/5
Замечательно
Опубликовано 2 мар. 2023 г.
Great Value! The TV just needs to be fixed because majority of the channels are grainy, other than that everything is great. Location is very near the mall and convenient stores. Friendly Staff! Thanks Fersal!
Перевести
Ответ от объекта размещения: We are happy that our staffs were able to provide good customer service with you. For our amenities, we will make sure to work out on it so you will have best experience on your next visit.