Fenicia Riverside Resort

Останавливались там с 11 по 14 ноября 2023 года с женой и двумя детьми в семейном номере. 1) Комната очень просторная и чистая. 2) Остин. Официант и Джатин. Повар очень приятный. Яйцо Бирьяни и Дал Махани, упакованные для поездки, были превосходны. 3) Менеджер и администратор были хороши. 4) Нам предоставили номер по прибытии в 8 утра без дополнительной оплаты. Минусы: 1) Хотя мы были единственной семьей на всем курорте 11-го числа, нам предоставили самый дальний номер от стойки регистрации. 2) Поскольку других семей не было, мы были вынуждены завтракать в Алакарте из списка вместо шведского стола. 3) Бассейн был довольно грязным, и мы не могли плавать. 4) Курортный отель находится очень далеко от пляжа, и поблизости нет других приличных ресторанов. за мили. Нужен собственный 2 W/4 Wheeler. 5) Очень-очень-очень недельный WIFI в номерах и на всем курорте.

Мое пребывание в fenicia Riverside было приятным. Процесс регистрации прошел гладко и бесконтактно, так как я использовал свой адхар в кошельке с цифровым замком для регистрации. номер был опрятным и чистым. отель расположен в красивом районе южного гоа. это было мирно и безмятежно там. завтрак был слишком хорош, и еда тоже была очень хорошей.

Недавно остался в Фенисии на ночь. В Южном Гоа скучно, и чтобы добраться туда, нужно ехать несколько часов, что уже приводит людей в ярость. Доехав до отеля, подъездная дорога не такая уж и хорошая. Хотя это место имеет множество уникальных особенностей, фигурки черепах и русалок делают его особенным. Хотя номера нуждаются в ремонте, кондиционер шумел. Менеджер бассейна должен понимать, что громкая музыка не делает это место модным. Они определенно могут отремонтировать номера и границу бассейна, так как река выглядит плохо. Единственным плюсом было то, что персонал был очень вежливым и услужливым, особенно персонал ресторана был очень профессиональным и относился к каждому клиенту с полным вниманием. Прием также был хорошим. Они должны бесплатно разрешить размещение ребенка до 12 лет, если дополнительные спальные места не запрашиваются, и просто взимать плату за дополнительные спальные места.

Непрофессиональное обслуживание и персонал. Не тратьте ни копейки на эту недвижимость. Недавно он был передан другим владельцам, о которых их сотрудники стойки регистрации / отдела бронирования были совершенно не проинформированы во время бронирования по телефону. И это стало шоком только после того, как они добрались до дома. Ничего из упомянутого в электронном письме нам не было передано, персонал даже не удосужился это проверить. Отель и персонал все еще находятся в процессе перехода, что не является оправданием для того, чтобы взимать плату за гостевую бомбу и предоставлять ужасное обслуживание. Одно за другим худшие впечатления от их услуг. Нашей единственной просьбой был тихий номер, который никто на стойке регистрации не понял, дважды нас заставляли менять номер. У них явно нет языка для общения. Были многочисленные отключения электроэнергии. Единственные трудолюбивые и позитивные команды — это команда горничных, Мирум в команде горничных и команда F&B, которая у них есть. Остальные все ****** сидят. Хуже всего то, что в день отъезда администратор, который буквально продолжает спать, заставил нас ждать наши сумки более 20 минут. Ни одного посыльного не выделили даже после того, как приехало наше такси. В итоге одному из нас пришлось бежать под дождём и доставать сумки из номера, зонта вообще не было. Никакой порядочности у персонала, чтобы хотя бы извиниться за отвратительное обслуживание. Уиш даже не смог их оценить.

My recent stay at FENCIA RIVERSIDE RESORT was nothing short of a complete disaster. From the moment we arrived, it became clear that this hotel has no idea how to treat guests or maintain even the most basic standards. Let me walk you through the horror story that was our stay. Staff Attitude and Lack of Soft Skills Upon arrival, we were greeted with nothing but indifference. The staff acted as if they were doing us a favor by checking us in. Their attitude was cold, dismissive, and lacked any semblance of hospitality. No smiles, no welcoming gestures—just blank stares and an attitude of "we don’t care." Throughout the stay, it became apparent that the staff either had no training or simply didn’t care to be helpful. When we raised concerns or asked for basic information, they were rude and unhelpful. Every interaction left us feeling like we were a burden to them. They clearly lacked soft skills essential for the hospitality industry, making our experience even more unpleasant. Electricity Fluctuations: A Night of Torture One of the biggest issues was the constant electricity fluctuations. It was as if the hotel was powered by a flickering candle. Every hour, the power would go out, sometimes for several minutes, especially during the night. Trying to sleep with the AC shutting off repeatedly was impossible. We spent hours tossing and turning in a stuffy room, drenched in sweat. We complained to the front desk multiple times, but they brushed it off as a "local issue," refusing to acknowledge how disruptive it was. The lack of accountability was infuriating. Overpriced, Subpar Food The food prices at the hotel were outrageous for what was served. You'd expect gourmet dishes for the rates they charged, but what we got was far from that. The meals were bland, poorly cooked, and in no way matched the hotel's supposed standards. I’ve had better meals at street vendors than what we were served here. Pathetic Guest Handling Skills The hotel’s guest handling skills were abysmal. Requests for basic services, such as extra towels or room cleaning, were either ignored or delayed for hours. The hotel management seemed completely uninterested in ensuring that guests had a comfortable stay. The Worst of All: Mr. Abhijeet Bose If there’s one person who encapsulated the chaos and incompetence of this hotel, it’s Mr. Abhijeet Bose. This ***, supposedly in charge of the hotel, was the epitome of indifference. Despite our repeated complaints and requests to speak with him, his team acted like everything was fine and didn’t bother to address any of the issues. He couldn’t care less about how his hotel was run or about the experience of his guests. It's shocking that someone with such a lackadaisical attitude is responsible for managing a hotel. Final Thoughts In short, staying at FENCIA RIVERSIDE RESORT was a nightmare. From terrible staff attitudes, constant power issues, overpriced food, and a general lack of guest care, it was a complete disaster

Starting with a positive, the staff were lovely. Happy to try and help, did their jobs well and were kind and polite. The grounds of the hotel are beautiful. House keeping was offered daily including bedding change and refilling bottled water. The 'bones' of the hotel are good (comfy beds, decent pillows, good size bath etc) but it has been neglected. The rooms are a good size. The mirrors all have the surface coming away, the internet is poor so the smart TVs don't really work and there are no other channels. The bedding was stained including when it was changed during cleaning and is obviously very old. The window sills were dirty, the bath was dirty, the drawers were all dusty inside and under the pillows the gap behind the bed was dusty bare concrete. The plugs were coming away from the walls, there were no hangers to hang clothes in the wardrobe (which was in the bathroom), the towels were stained. There was a net curtain and light blocking curtains, both sets were musty and dirty to the point I had to wash my hands after opening and closing the. There was a spare mattress kept outside on the porch, during monsoon season. I have stayed in many lower budget hotels but I really didn't want to touch anything in the room and didn't even unpack my bag properly. My son stayed in a separate room and his was the same. There was an overwhelming smell of I'm assuming napthalene balls and mosquito repellant, it lingered the whole time we were there and mosquitos were still in the room despite the plug-in. Breakfast was fine, buffet style - limited options and I would have liked more Child-friendly fresh options but that's personal choice more than a complaint. I don't consider potato smiles and chicken nuggets a breakfast food and would have liked some chopped fruits or healthier cereal type foods for our two year old. Other options included sambar and idli (the idli tasted very sour, and I've eaten a lot of Indian food being married to one), boiled eggs, chicken sausages, donuts and cakes, toast, a veg Indian option that seemed to change daily such as poha or pongal, potato wedges and room temperature fruit juice which was different every day. There were some additional things you could order, some they didn't have available. Staff were prompt to help and prepare things if you asked and they had it. The on-site restaurant food was again fine, but a few things we tried to order they didn't have and it was expensive compared to the usually very reasonably priced local indian food (our food was 6000INR approx and the next day we ate somewhere else for 2300INR for more food) but I would expect to pay a premium for convenience. The pool we probably wouldn't have used as it's monsoon season but it was filthy, as was the glass fencing on the deck where the pool was. The drinks were nice. Food service didn't start until 7 and took a long time to be ready, by which time our 2 year old was struggling and it really wasn't a safe space to have her wandering to ke