DoubleTree Suites by Hilton Sacramento - Rancho Cordova

We had three rooms. Each one of them smelled like heavy cigarette smoke. My kids were in the hallway and a creepy guy opened his room with a lit cigarette in his mouth. Very creepy with kids. Staff was incredible mean and could care less. We had three rooms with breakfast included and they only gave us one breakfast per room. They charged my credit card for my kids breakfast without my permission. There are so many better hotels near here. Stay there!

We arrived and the front desk person was extremely overwhelmed and kept saying she was working by herself so we went ahead and checked in on the app, but asked her for an extra key and to add one adult to the reservation since we couldn't on the app. The rest of the stay the only friendly individuals were the breakfast crew, the day front desk person lacked complete hospitality. The day of check out, they started knocking on the door at 9AM (check out is at 11), they knocked a total of three times before actual check out time even though every time we told them we were not leaving yet. After we checked out I received the bill and we did not get credited for the two adults for MyWay benefit with Hilton Honors even though we had informed the hotel there were two adults (and they charged breakfast for two adults). I placed 4 calls with Hilton Honors and every time the hotel did not agree to give the Gold Hilton Honors Benefit. We have now opened a dispute with Hilton Honors in order to received the credit.

Such great potential for a lovely “ranch”-modern setting. However this is the second time that I have stayed and each time, felt dirty. I thought the first time was a fluke, given the price and past reputation (I should have read more reviews). This time, again there was someone else’s hair in the sink and tub. A nonsmoking room that made me sick - I awoke in the night each night from the odor of way more than 1-10 smokers' residue, previous to my stay. And a ragged shower curtain that looks like my cat got to it. No, no more chances.

We booked this hotel so our 6-year-old son can have a pool to swim. When we got there, the pool was closed and the staff had no idea when it would reopen. Tried getting the manager but he basically refused to talk to me. Asked if they could help us gain access to a pool in nearby hotels and was rudely refused by the front desk, didn't want to try to help their guests. Also the room has a strange smell - i get it, it's an old hotel that needs to be updated. If you value customer service, I would definite NOT recommend this hotel.

I booked an upgraded patio room for the pool with all of my kids, get there, pool all closed without notice. Wouldnt let us switch room or offer discounted rate. There is no "restaurant" there as advertised, only $14 chicken strips and fries. A few bar food selections, not an "Asian infused" fancy restaurant. Breakfast was a joke and they charge $18/PER PERSON for crap continental breakfast. From 2am-4am there was a party out near pool, bumping music and screaming songs at the top of their lungs....it was a nightmare. I left after one night, they charged for both. Will never stay again.

I have stayed at this hotel probably 10 times it’s a little outdated but generally pretty decent. They have significantly raise their price while offering nothing more if anything though this time our room was missing an ice bucket we upgraded to a room with our deck sitting area outside by the pool we were the only one that did not have a table on her deck so we had to like drag furniture out to use as a table when we asked about the ice buckets they told us they didn’t have any so we had to use plastic bags to bring ice back to our room and hold it in the sink. Just the magic seemed gone this time it just was not the same feeling that I’ve had in the past at the same hotel. Super disappointed that they can charge so much in the room not be together and when you ask for stuff that normally comes in a room you’re told no they don’t have it I’ve never stayed at a hotel that didn’t provide an ice bucket. And if I’m paying more for a room that has a sitting area to be the only sitting area without a table is not OK and the housekeeping staff I think it was the head housekeeper kept giving us dirty luxe she was very rude I wish I had gotten her name but I didn’t. I’m just shocked by the lack of care and attitude.