Best Western Ramkota Hotel

The building was freezing. All the hallways had to have been 60 degrees. The pirate ship area was really cold as well. A lot of the water park things need fixed. The breakfast took forever but the food was ok. Overall it was just ok.

The first room we was assigned the bed was dirty. A huge stain on the bed. The staff was very helpful in getting us another room.

The hotel was mid but spacious. I arrived at 8pm on Xmas eve, 2 front desk people along with another on the phone were helping a guest check in. There was an issue with his payment. No one greeted me at all and I was the only other person in the lobby. So I sat down for about 20 mins until the other guest checked in. The room I was given was not clean. The blankets & pillows strewn about and there were drinks on the table, like someone was still in the room. I told the front desk & they questioned me like they couldn’t believe it then relented and gave me a key to the adjacent room. The stay was enjoyable enough but the rooms need updating. The bathroom molding is warped and upon inspection Ramkota would not be my 1st option. HOWEVER the pool is very nice. This is their saving grace. It is a much better alternative than the watiki water park which is over chlorinated and my daughter (an ex watiki employee) said she has seen feces floating in the water there. This is why I chose Ramkota but there were NO pool towels even though the hotel was very dead, hardly any guests & very few swimmers. 5 others counted. A blizzard hit when we were checking out. I called the front desk at 842am for a late checkout. They could only do 30min w/o manager approval, which gave us until 1130am. BEFORE 1040am the housekeeper came to our door FOUR TIMES to see if we were leaving yet. When I called the front to complain she tried to me (a current guest) on hold to help others.Poor customer service

The things we didnt like was that the bed was hard. Our baby was shivering, the waterpark was freezing, so we went to the pool where the jets werent working in the hottub and it was green. Other than that, room was good, staff was very friendly.

stayed two nights staff did not supply clean towels ,wash clothes or clean room

We were led to believe there was a continental breakfast offered, there isn’t. We did not request a handicap room but we were told we did. We had a king size bed with used dirty sheets, there were only 4 tiny 1’ x 1’ square pillows, small and hard. We called the front desk and requested extra pillows and were told no problem, then the clerk called back and said there were none, then he said there were and when security arrived he would have them delivered, then the clerk call again at 9:45PM and very unprofessionally told us if we wanted them we would have to come get them. Whenever you flushed the toilet you had to jiggle the handle or it would continue to run. There was body hair of some sort in the bathroom sink, there was hair stuck to the inside of the shower curtain, the shower curtain was broke and water got all over the floor. When I used a towel toddy the water up, the towel was black from the floor. By the trash can there was the inside of a “stick” pen on the floor, which was probably a result of drug use and housekeeping did not vacuum the floor. The next morning we went to the lobby looking for the breakfast we were told about, when we could not find it we asked at the front desk and was very rudely informed there was not continental breakfast. When asked to speak to management regarding the the condition of the room and the absolute lack of professionalism and rude behavior of the front desk attendant from the night before, she waved her hand at us and said she

I’m still waiting on my refund for being (Accidentally) dbl booked smh and they talked to me like I was simple minded and or a child!

Room could be updated. Staff was perfect and the water park was clean. I would definitely go back just for that.

The motel was dirty and curtains were ripped very outdated needed fixed up felt and looked dirty