Hotel Ferienwelt Kristall

My husband & I have visited this hotel over a dozen times in the last 20 years. The family management make it feel more personal. The staff will do everything they can for you. Of course the service has changed, no afternoon tea when you come in from ski-ing however they always accommodate your needs. If you need more pillows then you just have to ask & within half an hour they will arrive - my husband always wants more! Of course the building is dated however it has character. Unfortunately Brexit affected the staffing however the ones that remain are great. Being first on the ski bus is an added bonus, it always gets busy first thing. The hotel has a ski room, make it easy on yourself & book a locker at the lifts so you can travel in your comfortable footwear rather than your ski boots. Returning after a tiring day is easy too as you're one of the first off the bus. Please don't be surprised at the sauna & pool etiquette. Many Germans travel by car to this resort & they don't have the same inhibitions. You have to remember that in this small village most hotels are managed by a family, which my husband & I value,

What a great hotel, It is not the most modern, but it is clean and welcoming and just what we needed at the end of a day skiing. I was travelling alone with my two boys and the hotel staff were helpful and friendly everyday. The ski shuttle bus stops right outside the hotel every 30 mins and the boot room meant we did not have to hire a locker in the village. Sophia who worked in the restaurant made conversation with us every night and my boys looked forward to seeing her and asking how she folded the napkins that night. We arrived late at night and the hotel had left food for me and the boys in the room, how thoughtful. We would not have expected that. The rooms were a bit dated, but everything you need. The pool was good - the outdoor pool was closed while we were there. we would love to come back here again one day.

My wife and I stayed for a week, to ski in Rauris. Much about the hotel is as others have described - the bus stop right outside (you can set your watch by the reliability) and a good store room for skis and boots, and everything spotlessly clean, any minor problems immediately resolved (ie a pinged lightbulb). What made it special was the friendly welcome, and the food. We were welcomed by name as soon as we arrived, and our room had a lovely view from the balcony (although it was too cold to sit out there!). The room itself was warm though, as was the whole hotel. There is a nice bar where you can enjoy a beer or two after skiing, and a swimming pool and wellness centre (although we didn't actually use it). We had booked half board, with some hesitation because of past experiences in other hotels, but we need not have worried. Breakfast was excellent with a wide range of options to choose from every day. In the evening, there was a varied menu (it’s not a la carte so choose options in the morning) with four courses: appetiser, soup, main course (and extensive salad bar) and dessert. All served with a cheery smile by very friendly staff (several of whom speak very good English). We were also provided with a packed breakfast for the return journey to the airport, because we left early in the morning. Thank you to all the staff at the hotel - everything was lovely and we had a great holiday.

Stayed in this hotel the last week in February as a family with young kids ! Feel I need to write a true review of the hotel and Rauris resort! Pluses ski bus stops right outside the hotel, cleaning is amazing in the rooms! Lady at front reception not the most accommodating, a dog at the front desk that will bite the hand off your child, so keep your children away! Barman is one of the most unaccommodating barmen I’ve ever met! Should be in a different industry and not in hospitality! Rolled his eyes on a few occasions when placing orders! On the food, we thought breakfast was the laziest breakfast selection we have ever experienced, only hot food was hard hard boiled eggs! Just one old school toaster that took forever to toast! Comical! Evening meal wasn’t a whole lot better, I’d say one evening meal out of the six was at best decent! We eat out one night when we seen the menu for that night! Amazing pizza restaurant 10 minutes walk away, it was well worth it, just to get really nice food! Rauris is a beautiful resort, but is definitely not for beginners, this was our second ski holiday as a family! I had skied years before, but none of my family, so all relatively new! My teenage kids were 100% on the slopes, my 8 year old and 7 year old were ok! But forget about skiing as a family anywhere on the slopes with any of them beginners, my 7 year old and 8 year old were ok going down the slopes with their instructor, the blues were very challenging in parts and were borderline reds! So didn’t feel comfortable taking them down most of the blues apart from number 2 slope that was still very challenging! My wife who is still learning didn’t go up the slopes and stayed on the nursery slopes, so no family skiing for the whole week! Rauris is an intermediate paradise and it really is not for complete beginners or family skiing for learners! My wife never got to practice her skiing on cruising blues because there are none unfortunately! I hope this is helpful for anyone planning a ski trip to Rauris!

We stayed for approximately a week for a skiing holiday through Crystal Ski. The staff were cordial, professional and very friendly. The room was outstanding, comfortable and homespun. The food was excellent, every evening something different and plenty of variety. The hotel is a short walk from the slopes and is conveniently located. Honestly cannot recommend this hotel more. It made our holiday wonderful and relaxing. Would highly recommend. Excellent for families too.

Booked for our first skiing holiday as a couple through Crystal Ski. The food at the hotel was great with good options to choose from and themed nights throughout the week. Nice, spacious room and great shower. The whole hotel was very clean and warm. Very convenient ski room (with boot warmers) and a nice pool. We also enjoyed the hotel bar and the convenience of having the ski bus stop right outside. Highly recommend for anyone looking for a traditional hotel with good food, great staff and everything you need.