Atkv Goudini Spa

Celebrated my 50th birthday with my family. It was wonderful. Goudini is our home away from home. My kids loved it.

The unit bathroom was pathetic and unhygienic. The shower needs to be scrubbed not rinsed down. the bathroom floor and floors in the rest of the unit was dirty. the unit had a foul odour smell.The cleaning staff came to clean the unit on the Monday morning. The unit was located next to the take away shop and at the rear loading dock .I could not sleep peacefully as the cold room refrigerator motor runs all night and day and the noise level of motor is annoying. The trucks offload goods basically right in front of your door and then the vehicle still idles while offloading creating diesel smell and smoke in my unit. I personally feel that the unit should not be used for guests and should rather be used for staff accomodation. For the past 20 years that i have visited the resort this was my worst experience as i did not sleep and rest properly i was tired in the day because of poor quality sleep and i did not enjoy my day with the facilities.To top it all when i enquired if they did not have alternate accomodation the gentleman at the reception asked me when i made the booking was i not told about the unit and i said no. He said that they have a 4 sleeper rondawel but i will have to pay extra. this was upsetting to me because we are 2 people already in a 4 sleeper why must i pay extra for something that is not my problem. This is where the staff really lacks customer skills. a customer is the most valuable asset in a business and without customers there is no business. i should have been offered alternate accomodation without additional expense. i spent money on a 3 day holiday break but to me it was no Holiday and a real waste of money as i did not enjoy my stay. i would like to be contacted to resolve my issues

The apartment is great, spacious enough for a couple. However the shower door opening is 30cm/40cm, this means if you are on the bigger side, then this can be challenging.