Stayed here for new years, we went to friends for a party and as like many guests returned around 2:30. Only when we arrived back we were met with a woman and two teenage girls stuck outside as nobody was on reception, we pressed the intercom multiple times and knocked on fire doors etc. There was nobody around, we even went to harvester to see if the member of staff was in there as I think their staff was in having a drink still, the member of staff was nowhere to be found. Half hour had passed and another couple arrived so the numbers of stranded guests was growing, another 20 minutes passed and lucky for us a guest had heard us banging and came out for a smoke saving us. Still no sign of the receptionist!! After our tarnished sleep due to being stuck in the cold for an hour longer than planned we got ready to leave, while leaving we spoke with a now present member off staff telling them what happened, the lady in questioned was incredibly dismissive and short trying to make an excuse that the member of staff was off sorting out a heating issue for an hour. This was obviously a lie and they had clearly fallen asleep somewhere. Since this my wife has left two lots of feedback with no response and this was left 4 weeks ago, clearly premier inn are so big now that guest safety and happiness is not important to them so I would recommend the nearest hostel before choosing premier inn again.
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