Excellent location, right in the heart of the old city. Perfect for exploring all major sights in Rethymon. The building is an old Venetian house, beautifully restored. Steep stairs with no lift - the hotel does warn prospective guests about this. Whilst our stay was pleasant enough, there is not much emphasis on service. The reception desk is only open during business hours. Rooms are not serviced daily, even for basics such as rubbish removal (toilet paper is not flushed in Crete) and beds are not made. A kettle is provided, but not even the minimum tea/coffee is provided. There is a small bar fridge, but electricity was interrupted when the rooms was not occupied, so it was not possible to keep items cold. Our "triple" room was extremely tight for two adults; not sure how we would have managed with a third person, even a child. Main door is locked when reception not open - it was very difficult to unlock from outside until the local restaurateur came to our rescue and showed us the "glitch". Also main door is locked at night, with exit requiring use of the key - this would be problematic in the event of a fire as we could not identify any other fire escapes. Overall, this was an ok place for a base to explore Rethymon, with the convenience of the central location over-riding all the negatives. However, this property could be so much more if hospitality, rather than utility were to be the focus. It is unlikely that I would stay here again as there are many well-priced options in Rethymon that offer better value.
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