Hampton Inn by Hilton Reynosa/Zona Industrial

I speak very minimal Spanish, and the hotel staff spoke very minimal (if any) English, but they were willing to use my translation app. However, the booking said there was a restaurant, but there was not. My room was ready, but their key card machine wasn’t working. When I returned a few hours later, it still was not working and had to be escorted & let into my room via security. This meant I couldn’t leave my room for anything (Ie: ice, food, etc) without leaving my door ajar or needing to bug security to let me back into my room. This was remedied the next day, but it was an inconvenience. I received a room facing the parking lot/streets, which was noisy and extra bright. (I wish I had gotten a room on the backside, as I suffer from migraines.) The complementary breakfast left a lot to be desired. Vending machines were mostly empty. Room was clean, and location was highly desirable as it was next to the mall/food court. Bed was comfy, but the pillows ******! The extra blanket had holes throughout, which was a huge quality disappointment. And last but not least… the coffee was horrible.

很一般的酒店，不過有很多中國人。

Location is a bit far from everything but convenient because you can take the freeway to the airport or go northeast into town. there were several options for dining and entertainment around and a pharmacy and a convenience store across the street. Staff were great. Very respectful, friendly, helpful. Room was clean, housekeepers were lovely, breakfast was delicious both days. Loved the variety and the fact that they served mexican food.

The air conditioning no was working and I reported to the reception and they fixe was temporary and remote on tv not was working too

There're cockroaches on the dresser , the room smelled a lot of humidity, 1 elevator wasn't working.

I didn't like the fact that I scheduled this hotel for a great quality stay. But yet the cable TV was not working. I called receptionist and I was told that they didn't have TV service. I'm really surprised since is one of the most expensive hotels in the city but yet basic amenities are not available..Will not stay here again. It's just not worth it. AltaVista and Royal Garden have greater better service and for a lower price.

Poor drainage. Toilet and sink drain stopped up and smelled.

I like the location, the room size, the cleanliness and the breakfast.

Horrible, NO TENIA AIRE ACONDICIONADO Hotel viejo pésima atención cualquier hotel de la zona es mejor