Atlantica Aegean Blue - All Inclusive

We just returned from our family holiday to atlantica Aegean blue with our two kids aged 12 & 6. Upon arrival the hotel is gorgeous, aesthetically it’s very pleasing and modern. The room we booked was the family suite with the pool view - this was nice and a good space. The staff at reception can come across annoyed if they’re bothered. Which puts you off even speaking to them. We went in the off season so it was cold, I then learned the hotel doesn’t have any heating which is odd for a 5 star. They bought us up a portable heater. They don’t have room service which again is odd… so from 9pm onwards if you are hungry, you have to starve until breakfast which is 7am. Unacceptable. They have a shop downstairs that sells snacks and drinks but it closes 10:30pm. The WiFi constantly cuts out and there was atleast 3 power cuts during our 8 nights there. The fridge only gets restocked every 3 days which is weird for an all inclusive. The a la carte restaurant lagoon was nice and there was a lovely staff member called Chrysa. Her customer service was impeccable!! We never tried the italian. And the buffet was average nothing spectacular, overall the experience was a strong 6/10. Would not recommend or return.

This may seem like a long review, there’s lots to get through – so stick with me on this! Check-in was quick, and we were told to wait outside for a porter to take us and our luggage to the room. We waited for at least 20 minutes before someone turned up – apparently reception staff hadn’t notified anyone that we were waiting. We booked a Premium double room for my wife and I and our son. The room was on the third floor. As we walked up the stairs, there was linen, and sheets just left scattered on the staircase and side which turned out to be a regular occurrence during the week – even after the cleaners had finished. We noticed one bundle was there for a complete week without being moved. The room was tiny – nothing like what we expected for a “Premium” room. There was a sofa made out to be a single bed right next to the double – no privacy at all. A glass door separated the bedroom from the toilette and shower – again, no privacy. A large window was between the bathroom and bedroom, so if anyone used the toilette at night, it would light up the whole room. We booked an inland view, but the view from the balcony was a concrete staircase to another block – not even a garden or pool view. But what was even worse, the air conditioning didn’t work. It was on but the temperature didn’t drop past 29 degrees. We complained to the holiday rep’s and reception – they sent out maintenance on several occasions but still didn’t work. Eventually they moved us to another room after 6 days which we were happy about (still had a glass door and window between the bedroom and toilette in the new room). Pet hate number 1: Smoking The hotel didn’t have designated areas for people smoking. People were smoking at the night entertainment around young children, in the outside restaurant areas when people were eating and around the pool. Sure a designated area can’t be that hard to arrange! There are plenty of pools at the hotel – those closer to the rooms were mainly for young families with music, entertainment, ball games etc. The infinity pool near the beach was a “quiet” pool with no games allowed. Some families thought it was acceptable to bring their own music speakers and play quite loud which wasn’t acceptable. The hotel should have an age restriction on the infinity pool – there were two occasions where younger children used it as a toilette which resulted in the pool being closed for 3 hours. The beach is quite small and stoney – not directly accessible from the hotel area which I was disappointed with. There is also a water park which we used once as the slides are prone to giving you friction burns – so be careful. Pet hate number 2: Reserving lounges There are plenty of loungers, but some people thought it was perfectly OK to put towels on a sun lounger and not return to them for 6-7 HOURS. In other resorts that I’ve stayed at – if you are not on a lounger for 45 minutes, the towels are removed to let other families use the loungers. Pool towels are

I stayed here with my husband and my 9 & 10 year old, and we loved it! The room was super spacious and had an incredible view. The reception staff were really helpful and welcoming. We arrived at the hotel after the restaurants had closed but they ensured we had some food and drinks in our room which was a really nice touch after a lot of travelling. The bar staff at the pool bar and main bar were amazing! A special thanks to the ice cream lady Petrola, who was incredibly friendly, approachable and I thought it was so lovely how she made time for each customer and was so great with the kids...my kids absolutely adored her! She's a great asset to the hotel, and I feel staff who take pride in their job, like Pertola, make the stay a lot more enjoyable. Joanna and all the animation team were incredible and kept the kids entertained throughout. I particularly liked the acts at the end of the night and thought the variety of acts was fantastic. My family loved the bingo, and maybe more family games like this would have been good. I would highly recommend this hotel and think all the staff who were working during the Easter holidays should get extra recognition/pay rise because they made our stay truly memorable. Thank you Atlantica Aegan Blue.

The area was very nice and quiet. It was clean and multiple services were offered. The therapists were nice and asked us how the massage felt and the place has a sauna and a relaxing area that you could use before and after the massage. It was good