La Marquise Luxury Resort Complex

The hotel is beautiful and clean. The pools are amazing. The pool, reception and housekeeping staff are very nice, really helpful and always smiling. The waiters in the restaurant are great, the service is high and always fast. We had the HB options so the breakfasts are exemplary, the dinners are also good, although a few years ago the dinners were better. This is a plus, but to be honest and give a true picture, you also have to mention the minuses. The pans on which omelettes are made or fried eggs are served could be replaced from time to time because when we see how the kitchen staff struggles to burn them and what sticks to the food fried there, we stop wanting to eat such food. We have two types of music by the pools. One loud music is playing from the island bar and another from the speakers throughout the resort. It's a nightmare. If someone has a room/sunbeds closer to the bar, they have different music on one side and another on the other. You can go crazy. And the same record non-stop... Hello, it's 2025. This can be changed. The second thing is the coffee house. It's a parody of a coffee house. The prices for 4th quality coffee are not even funny. Their latte should go to a competition - I guess they don't know what a latte is. The size of the coffees alone is enough to not go back there. The hotel is 5 stars but during our 10-day stay we only got a bottle of water in our room once. Once!!!! That's basic even in a 3-star hotel have every day. I won't even mention any drinks in the fridge. None. However, the prices of drinks in the bar like 11 euros are a big exaggeration. There's probably no movement in this matter and it's obvious why. Another minus - an unusual situation. My partner wasn't feeling well and couldn't go for breakfast. I wanted to take her a sandwich to go. The staff agreed but getting a small paper bag for a sandwich from the restaurant staff. Poor... Any box was sufficient. Last thing - we wanted to upgrade hb to all inclusive. However, the upgrade at the reception was twice as expensive as on the hotel's website when you compare the prices of the offers. So we gave up. What causes such a policy??? To sum up, the hotel facility is beautiful, the service is nice and helpful but for 5 stars it's probably too much... for 4 ok.

We spend a week there at the end of April. All in all a very good experience; we stayed in one of their villas and the accommodation was fantastic, very spacious, luxuriously furnished with our own full size jaccuzzi and our own swimming pool (although the water was very bracing). The staff was very helpful, always smiling and extremely accommodating, one felt like a treasured guest. We especially wish to thank Jonida, the most excellent waitress who always brightened our day and made our stay that much better! The only disappointment was food, which, although plentiful and varied, was mediocre; with the exception of the oriental restaurant, where the food was excellent. All in all, it was a good experience and we would recommend it!

An amazing Holiday, the restaurant staff was so friendly,the staff greeted you and asked about your day, the Lovely Boss Man of the restaurant would greet you at every meal time and enjoy chatting to all of his guests,he didn't have a day off as he loved all of his guests and worked every day, 1 barman wasn't so friendly but the rest were lovely,the buggy men greeted you,always had a warm welcome in the shop and the couple in the jewellery shop were so sweet,the little pool man was friendly and happy, we had such a enjoyable holiday thankyou

really beautiful hotel. we spent a family holiday with the children for a week and i have to say it was really fantastic. a special thanks to the animation team for the time spent with my two children. the mini club and the activities during the day were beautiful. good food and service. 5 stars deserved

Fantastic hotel, would highly recommend! Very clean and beautiful scenery! A special mention of the gondola restaurant/pool bar! Staff were so kind and helpful and a special thank you there to themis, georgia the captain and george! All 3 were brilliant to all of my family

We returned to La Marquise this September, following our 10 day honeymoon here in September 2023 and unfortunately it didn't quite live up to our previous experience. It started on a bit of a bad note, which really ruined our first couple of days. We'd requested in advance a room in one of two blocks in the adults only area (near to the room we were in last year) and upon a very late arrival, we got taken to an alternative block. Now, I know you can't guarantee any specific room, but out of a choice of eight rooms, I find it hard to believe that none were available. When we opened our curtains to take in the view in the morning, we were greeted by a door in which the double glazing had blown and there was no seeing through the cloudy door. Not what you expect when paying £3k for a seven day holiday! To add insult to injury, the shower also flooded the whole room. We addresses all of this with reception, who sent housekeepers to clean the glass (which is not cleanable) and a maintenance man to fix (take the filter out of) the shower. Again, neither appropriate resolutions on a "luxury" holiday. The reception team did however say that we would be able to move into an alternative room (in our preferred block) the following morning, so to come back then. We did as requested, and did not unpack for two days whilst awaiting our move, to be told "the reservation manager says you can't move". So it was very frustrating to see empty rooms in the blocks we wanted to be in, during that day. This really spoiled the enjoyment of our first two days, but we settled in to try and make the most of our holiday. Now for the good bits... There's never a fight for a sun lounger in the adults only area, so this was welcome when we did snuggle for a race down at the beach. We arrived around midnight, and there were wraps left in our room, alongside a happy anniversary cake and wine. This was a really lovely touch. Aside from the poor experience with the reception staff, all other staff were very friendly, many recognising us from last year, and giving a very warm welcome. The bar and restaurant staff work so so hard, and it's so appreciated. We had a black card, as we stayed adults only all inclusive, so were able to make use of the al a carte restaurants for dinner, and the upstairs restaurant for breakfast, as well as the Da Vinci main buffet restaurant. We used both the upstairs and main restaurants for breakfast, brilliant service in both, obviously more choice in the buffet, but lovely freshly prepared eggs upstairs. We used Da Vinci for light lunches and there was often a good selection. We also had the most lovely lunch at the Gondola pool restaurant, as one of our entitled al a carte meals. The portions were huge and the waitress (I didn't catch her name) was super friendly and attentive. The Grill and Asian al a carte were delicious too, both very high quality food and service. The coffee house is lovely, we went out on a couple of mornings and this wa