Mysti
21 февраля 2024 г.
Nice location to the Wrexam FC stadium. The Lemon Tree restaurant was amazing! We decided to pay for the Valentine's Day tasting menu and it was really top notch food! Unfortunately, we just had one minor hitch on our trip when the lock on the door broke and we were not able to get out of our room the next morning. There were no telephones in the room, so we used our mobile phones to contact the hotel website number to report our predicament. We were told that they would contact the manager who was apparently not available on site. This could have been an extreme fire hazard at worst and a big inconvenience at best. When no one came to let us out after 15 minutes or so (and we had reservations downstairs for breakfast), my husband was able to use a spoon to jar the lock lose so that we could get out of the room. We went downstairs and reported the incidence at the restaurant because the manager had still not made it there. The restaurant staff felt very badly as they were not even aware that we were stuck in our room upstairs and gave us a complimentary breakfast, which was very nice. It all worked out in the end but I would say this restaurant/hotel needs to have staff on hand and phones in the room so that someone could be reached in such a situation in a timely manner.
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