Stanley House Hotel & Spa

Had a fantastic experience here at Stanley house spa for my Aunties birthday, the staff couldn’t have done enough for us to make sure the day was extra special. Would highly recommend it, thank you for having us! I didn’t get everyone’s names I think one lady was called Grace, Thank you again

Stayed 2 nights for a wedding nearby. Arrived early the day before and greeted by a lovely young lady on reception who directed us to the restaurant until our room was ready. Had an amazing lunch outside in a really pretty patio area. Service was quick food great staff lovely nothing too much trouble. When our room was ready we were given lots of information about the hotel facilities evening restaurant times as well as breakfast. Went our room and it was fabulous. Really big room amazing bathroom with bath and walk in shower you could fit half a dozen people in..... if you felt like it .... Bed was massive and soooo comfortable. View from our window was across the valley to the hills. We overlooked a small pond and lovely planting. Had a coffee sat on the deep windowsill and watched a couple of young deer feeding just 20 feet away from our window! Facilities foIr tea and coffee making included a coffee pod machine as well as range of breakfast and fruit teas. Big swivel tv loads of channels so as it had started to rain we chilled out with a coffee on the big four seater sofa and watched a film..... Evening meal in restaurant was fab. Good quality food cooked well and presented beautifully. Bottle of wine reasonably priced and a night cap and we went off to bed to be rested for the big day. We also discovered the newly weds were booked in the night of their wedding so as an extra gift we asked if we could upgrade their room to the bridal suite if one was free. They have 3. The lovely girl on reception offered to show us the one left free and said she would speak to her duty manager to sort a price which she did so we booked it. We had brought champagne as a gift so instead of taking to the venue we asked if it could be put on ice in their room for their arrival. All sorted with a smile and assurance we could leave it with them. Breakfast on the day of the wedding was so good. There's a wide range of cereals fresh fruit pastries toast and spreads along with teas and about 10 different coffee options to serve yourself. A cooked breakfast is served as you order. I can HIGHLY recommend the scrambled eggs. Cooked to perfection. We went off to the wedding but got back in time for a night cap and were informed by reception and Mick (one of the most valuable members of your team Stanley House ) who showed us a photo he'd taken of the champagne on ice along with flutes in the suite!!! Breakfast on our final day equally tasty and high quality. We will definitely be back very soon when we visit the newly weds (might give em space for a few months) and stay here rather than cramp their style .... we will also be treating them to a special meal in the fabulous restaurant. Finally a massive thank you to a number of staff whose names we managed to get, firstly Mick.... thanks for the banter mate you are a credit to the company and deserve a another gold star. ( If you know you know ). Also Farah and her restaurant team, Sifa on reception

Awful experience , dirty room , half drunk bottle of water in the mini fridge in our room. Tissue in the toilet , dirty carpet , toilet was dirty . No toiletries in the room . ( My full review is on Google ) I never write reviews but I want people to know about our terrible experience . Used bed after giving the room to someone else upon them complaining . We found this out at breakfast from the lovely couple sat next to us . After complaining to staff and asking for our money back we have heard nothing back ! Shocking customer service .