Sleep Inn Pasco Tri -Cities

Everything was great. The only “issues” if you all were looking for something was some hotels allow you to check in early just to get the keys, even if a room isn’t available yet. They weren’t able to do that, but that is hotel site preference I assume. It was a wonderful experience there.

Super amazing staff. Very helpful and great customer service. Only downside was that the pool closed at eleven pm. As a parent with four children I was looking forward to some heat therapy In spa after kids went to bed. Unfortunately it was closed early.

Friendly staff that were helpful with amenities in the area. Rooms were on the small side but clean and well kept.

The staff was very friendly. Breakfast was delicious. The area in Pasco is not necessarily the best. However, the facility was very well.

Housecleaning was superb! They did a great job cleaning and refreshing my room. The WiFi was terrible this trip but I believe it was because my room was so far away from the router. Normally the WiFi is excellent here!

Check out is supposed to be 11am, yet I had housekeeping knocking at my door at 9:30am. They even tried to open door until I yelled i was in there. When i asked what they wanted, they was like "just seeing if anyone is still in the room, this is housekeeping." An improvement idea or suggestion is to not be so intrusive 1st of all, and 2nd, why not wait until actual check out time, 11am to make those types of checks?! If check out is 11am let people chill til then, that experience made me feel rushed and like i was inconveniencing you. Not cool. Aside from that, hotel was decent, no other complaints. Thats an easy fix if you truly value customer feedback and act on it.

Just stayed the night. Room and space comfortable. Price was good, simple breakfast.

Room 105 size and bathroom are much better than 133. Room 133 bathroom is too small and shower head was extremely loud.

Stayed in Room 208 mid-October2023. Standard King bed, shower, A/C. Nicely laid out and easy to walk around. --A/C: excellent. Kept room a consistent 66 and not loud. Filters were clean. --Blackout curtains: worked great. --TV: didn't use the 44" TV. Assume it was good. --Microwave: worked fine. Standard small one --Bed: comfortable, but a bit firm. --Refrigerator: inop. Adjusted thermostat in back and moved plug to a known good outlet. No change. Reported this to front desk and they would look into it. Fortunately, we didn't need it. This knocked a star off the rating. --Shower/sink: all great with good consistent hot water. --Sound: the road noise settled down at about 9 pm and we never heard anything from anyone else. Very quiet. --Storage: had an armoire for closet space. Also held an ironing board and iron. Didn't need armoire but it had adequate storage. Amenities: --Breakfast: standard fare with sausage links, reconstituted eggs, and waffles. Also cereal, yogurt, and various juices. Nicely laid out in a very open eating area. --2nd floor "loft": at the top of the stairs was a small area to relax in with a nice couch and two comfortable chairs. A very nice touch in case one party is waiting on another in another room. Staffing: five stars! Very engaging people who obviously care about providing guests a nice, restful stay and have buy-in with regards to the property and its condition. Everyone smiled, seemed happy, and willing to talk. They make the place "go!" Kudos.