Holiday Inn Express Richmond - Downtown

Friendly staff, great breakfast, clean rooms.

非常後悔訂了這家酒店，酒店大門的台階又高又陡，沒有可以拖行李上去的專用坡道，全靠手提行李爬台階上去。房間衞生極差，有上一位客人留下的瓶蓋，地板和洗手間地上有污漬並且發黏，咖啡機和託盤也是臟，和前台溝通態度還好但是問題無法解決，做完衞生還是一樣，我衹好自己動手做衞生。空調聲音也很吵。美式早餐一般，週末明明寫了到十點但還是九點半關……實在是忍受了一週，以後再不會住這家酒店，還是訂希爾頓歡朋比較好。

We were in Richmond for our daughter’s gymnastics competition and this hotel was close to the convention center. Everything was clean, nice and the staff was super friendly and courteous. We will definitely stay here again next year.

Property was updated and clean. Particularly loved the decor of the dining area. Located downtown Richmond it was the perfect location for what I needed. Front desk personnel were kind and sepcial thanks to guy from Philly who worked the desk and made sure we had everything we needed. Simple continental breakfast that had something for everyone. Kitchen staff extremely kind with morning greetings and always available to help. Great coffee!

We were unable to park under the hotel. We did not know there was another parking area available, so we had to use the parking lot across the street. However, the management took care of our parking lot without even asking! That made an enormous difference in the stay. How thoughtful. The room was fine. The bathroom door did not stay open, which would have been nice. It would have helped to have had a bit more light in the bathroom, as well. The gentleman who greeted us when we arrived were friendly and very helpful with answering any questions and offering suggestions. It was such a nice welcome. Overall our stay went well. We were not there long, but we enjoyed our stay and would schedule a stay at this location again in the future.

The lobby is pretty unappealing, nobody at the desk or contactable by phone after 10PM, the worst hotel breakfast I’ve ever had.

The hotel was clean, orderly, and neat. I have stayed here before and appreciate the location. The staff is friendly and helpful without being intrusive. I will book again when i come back to the city.

Front desk staff was not welcoming or very friendly. He rather had stayed seated and watched football than check me in. This check in was on 12/16 around 7:00 pm

Facility was very good. Rooms very clean. Staff courteous and responsive. Daily room service is NOT automatic so make sure you request it. There are two restaurants less than 2 minute walk while all of the other restaurants are 7-15 minute walk away. Downtown Richmond parking is not always available for driving to these other restaurants.