Hilton Richmond Downtown

I was disappointed ☹️ n the quality of the quality of the hotel. Our room was dank and musty. There were stains on the furniture. There was virtually no sound proofing and the hvac was extremely loud especially when it turned on or off. Shower suddenly went cold but adjusted after a few tries. Folks working there were nice, but definitely overpriced for the poor condition of the facility.

Great!!!

The rooms are a little tired and beat up. The bed was comfortable, The staff was helpful- The coffee was horrible….. It just feels like the place needs to be updated.

EVERYTHING was high quality and that includes the staff, can't say enough good things about them

The beds were very comfortable slept very well. It was very expensive to park and sad they did not offer free breakfast. The toilet at one point stopped working but maintenance came super fast.

Started out a bit bumpy with the parking situation. Had to park in public lot that cost $31 for the night. Not happy about that! Asha turned things around! She is kind and professional. She definitely knows how to make an unhappy customer happy! Thank you Asha!

Perfect for the concert we attended. It was within walking distance. Lots of restaurant choices in the area.

The hotel is nice, but not the nicest. Staff is great but the hotel could be cleaner and rooms could use some updating. Hotel guests can be loud and rowdy depending on the event that is going on. If you’re looking for nicer, more luxury aligned accommodations then seek elsewhere. It’s gone down a little bit since the last time I stayed 2 years ago.

Pit stopped here for a break from a long road trip. We booked a room with a king bed and a pull-out. Check-in was easy, valet is $41 a night or you pay for parking across the street. Was not very pleased with this as parking was stated as "available." I did not expect to have to pay for this parking, especially as astronomical as it was. Went up to our room after parking and pulled out the pull-out couch ... lots of crumbs were all over it, which we cleaned up. Moved the coffee table out of the way and found crumpled-up cups and water bottles. Linens were not in the room, nor were pillows. Called to the front desk and they informed me they would be up shortly with the linen. Linen was delivered but not pillows, front desk stated that there were excess pillows in the closet and on the bed - none. There were shoe footprints all over the shower as well and the bottles of soap were empty. Overall crappy experience! Definitely will not be back to this location.