Cabañas del Capitan

Booked this for 14 days but realized our mistake after one day, our room was filthy and we had to go out the next day for cleaning supplies to sanitize the whole area. We took this up with the front and were offered other rooms, however, we had sanitized the room to our liking and were NOT doing it again. Lounges and umbrellas around the pool were black and covered with bird droppings . No internet in room so we had to go to the pool to get Internet. Bed was like a rock , Balcony door did not lock and main lock was from the seventies with a chain. Open air kitchen with some potted plants to separate the neighbours table from your table and we each got to stare at each other. We ending up putting our umbrella on its side to give us some privacy. Nothing to light our gas stove with and no hot water. Bought some pinesol to spray clean our counters because the birds were welcome to come in and leave their calling cards. We tried to get our money returned after three days of trying to adapt but the management said no way, no refund. So we made the best of and roughed out the last 11 days. This property is VERY LOUD and if you are going for R&R, this is not the place for you. The staff were lovely and there are no complaints about them. We have been to Mexico, over twenty years and this was the most disappointing trip we have ever made. First time we were excited to be leaving our vacation. I think you can probably do a 2/3 day but the rest was spent out of the resort. These pictures are accurate, and sincere. I wish this property well, but they need to clean up their acts.

Que triste ver que la calidad ha bajado en este hotel toallas en mal estado contactos en habitaciones rotos la limpieza pésima el utensilio de la cocina parece que se hayan llevado de su casa lo que no les sirve da pena ya la calidad espero mejoren y tomen en cuenta las opiniones

La verdad que nos la pasamos increíble Fuimos a el hotel costa alegre y la verdad que no me arrepiento de hospedarnos ahí, 💯 La atención muy buena,el animador del hotel extraordinario felicidades costa alegre