Bruno
28 октября 2025 г.
My recent experience at Hotel Emiliano Rio de Janeiro was deeply disappointing and entirely inconsistent with the standard of excellence the establishment claims to offer.
During my stay, I encountered structural and sanitary conditions unacceptable for a hotel of this category, including:
-Strong mold odor throughout the room;
-Visible mold on the air-conditioning vents;
-A curtain that fell during the night, preventing adequate rest;
-Stained and unhygienic upholstery;
-A coffee table with a cracked marble top;
-A damaged bathroom floor, posing a physical safety risk to guests.
In addition, the hotel prohibited visitors from entering the guest room, citing an internal policy that was never presented at check-in. To this date, the hotel manager, have refused to provide a copy of the alleged document, despite my formal request.
It is important to highlight that the hotel itself authorized the entry of a professional from hair salon into my room on the day of check-in, which demonstrates inconsistency and contradiction in applying this rule, constituting a violation of the principle of good faith.
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