Comfort Inn & Suites West - Medical Center

The room was clean. The bed was comfortable. Check in and check out was fast. Breakfast was included.

Great location near restaurants, shopping, and gas. In the room, the shower head sprayed water across the bathroom (it was broken) and the bathroom faucet did not operate properly (water remained on because the handle was not operating properly). Staff was friendly. Bed was not at all comfortable--weak mattress.

Nice hotel, clean, breakfast was good. We would definitely stay here again.

Our room was fine. It was clean and comfortable. The only negative was the breakfast food and coffee - not very tasty!

Staff was very friendly upon arrival. They also were extremely helpful working through our two separate reservations so that we did not have to checkout in the morning and check back in later that day.

Stayed with my parents and husband for a little family vacation. I had called ahead 1-2 days after having made reservations and asked for adjoining rooms. I was told by the woman I spoke with we’d have them. We checked in on 9/2 and we didn’t get them. The lady who checked us in was beyond rude about it. I told her I was guaranteed them and she raised her voice at me saying, “Well you didn’t talk to me.” She was on a phone call with someone else her entire shift. It was extremely poor customer service. She gave us looks and would mumble something that entire first evening whenever we walked by in the lobby. She was working again Sunday morning and acted as if she hadn’t done anything the day prior. I definitely won’t be staying here again. I don’t know how this hotel has 9.2/10 ratings. Unbelievable experience. Never had a hotel employee be so rude in my entire life. It was absolutely uncalled for. I hope something is done with her.

This hotel was easy to navigate to and from the Mayo Clinic. There were many dining options close by. The room was clean and quiet.

Comfortable bed, clean room, good shower and good breakfast.

Mattress worn on one side. Good breakfast