Country Inn & Suites by Radisson, Bentonville South - Rogers, AR

First 5 seconds in room there was a roach on the air conditioning unit.( I killed it for them) Took forever to get ac working. Upon further inspection of the room. We requested handicap accessible. It was not. It Was on third floor(luckily there was an elevator, and no handicap accessible bathroom. It has a regular rub shower combo, with is not good for someone that has trouble getting in and out of shower. There was stuff on the walls and floor, so it was obvious the room was not cleaned well if at all. I had a better room and less of a hold on my credit card staying at a competitor that was cheaper and very handicap accessible. We won’t stay at a Radisson again. Very disappointed.

Very small cozy little hotel with great home vibe. Loved the stay there.

Very clean and comfortable and front desk was very accommodating. Probably the most quiet hotel room I’ve ever had. My only criticism is the breakfast was very basic.

Room was amazing and very modern, with the exception of the bathroom, which seemed outdated in comparison to room. Very clean though. Breakfast was decent, staff was friendly and stay was perfect! Definitely enjoyed hot tub and heated indoor pool!

The property was at a very convenient location and felt safe. The staff were professional and friendly. About the only downside was the third floor elevator button was out and one of us had to go down and send the elevator up. The staff said we could call them anytime for them to help, but we knew they were already busy without clients calling all the time to go push the elevator button. Great stay overall.

The staff. Wear whatever band shirt and leggings they want not professional attire. Had breakfast that was horrible too The first room they check us into. Checking in at 930 pm and had to change room that last after a long drive not fun. Bed has red spots all over the mattress and fitted sheets. Carpet was not vacuumed. They didn’t tell us s on floor 3 the elevator was broken have to take stairs. One with knee problems was hard to go up and down The second room a bigger room. The living room couch had red spots on it. The chair in living room black spots all over seat and arm rest Put a towel down to sit on it The beds are all worn out didn’t sleep well. When checking out I complained but could not get a comp because of third party Don’t know what’s going on with choice hotels. But kind had a similar experience in Iowa They gave us a room that the sink was bad had to get a new room at 1030 pm causing the sink was leaking

The first room the tv did not work, the second room was an upgrade except for the food in the pull out couch

The staff is amazing. Incidents occurred out of their reach so, this is not at all toward the staff. I had incident where I got a room that was already occupied. Some system issue. I was extremely embarrassed when I open the hotel room door and someone was going to the bathroom and exposed. I did apologize to them and I know the staff was very apologetic to both parties. I also paid for a nicer room and got booked one of lesser value. The staff did correct it so taken care off. I do say that things happen but the staff went out of their way for me and that will make me return.

We choose this property due to the price and location. The Staff was very accomadating. The location was quiet. The Beds were out standking.