Their ad on ******* claim that there is staff on site daily from 7 AM to 9 - this is a lie. We showed up to an empty building with no staff and spent the next several hours calling, emailing, messaging through *******. We called ******* for help and they attempted to contact someone. We were JUST about to leave and find a different hotel when a very unhelpful man finally showed up. When we explained we had been waiting for hours he told us it was our own fault we showed up early. I explained our train times changed and he asked “why didn’t you call?” 😑 I then showed him my phone log showing the 100 times I attempted to call during the hours we stood outside waiting. Next he advised due to electrical issues the room I booked (and paid for) Room 126 was unavailable and that we’d have to stay in a tiny room (the size of a closet) We were exhausted so we said fine/whatever. The room was ridiculously small but considering the “hotel” was non-refundable we had no choice. We filled out the free breakfast slip and hung it on our door. The next morning - No breakfast. The same unhelpful man told us “you should have filled out the breakfast slip.” And we advised that we did… and that it was collected. Moments later a couple checked out of room 126 and we asked the rude staff man “I thought that room was having electrical issues? You told us that’s why we got the tiny room ..” and the man denied ever telling us that. 🤯😡 We finally checked in to room 126 and it was much larger than the prison cell room but the air conditioning did not work. When we inquired we were told once again “the hotel is having electrical issues but they cannot be fixed because it’s a weekend .” So we asked “but you just told us that the hotel wasn’t having electrical issues, even though we saw you clearly booked someone else in the room I paid for.” All in all we felt very disrespected and lied to and the overall experience was appalling and atrocious. Lie after lie after lie after lie. This is not a hotel, it’s one floor or an old dirty building with 8 rooms, not 13 like they advertise on ******* and most of the time there is no staff on site so guests are left to their own devices. Not only will I NEVER stay here again, I plan on submitting complaints. Do yourself a favor and choose another hotel, unless you enjoy being humiliated and lied to. The ONLY nice staff member was the lovely Italian woman cleaning guest rooms. We left her a tip and thanked her.
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