Palm Suites - Small Luxury Hotels of The World: отзывы

Aesthetically this hotel and the suite I was in were gorgeous. Inside the room there was something visually stimulating at every turn. Stunning! Location is amazing, step out the front gate and the colosseum is directly to the left. It was an awesome experience to stay so close to such an iconic place. However, this hotel is not perfect, and has some flaws. My room was not soundproof at all with the adjacent room - I could hear the toilet flushing and people speaking in the other room, so I assume they could do the same. Felt a lack of privacy as a result. Could also hear noise from the street from my suite, including late at night which was disturbing at times. Also note that this hotel has no amenities inside, you have to go to the sister property 3 mins down the street. Not a problem if you don’t care, but just note that there’s no room service, bar, or anything like that - just the suites and front courtyard. They do serve continental breakfast at the property if that’s included in your rate at the hotel. Also just want to note an interesting check-in experience - service was overall excellent at this property but 3 different parties (1 being myself) arrived and checked in at the same time. The one person running the front desk checked in the first party knowing the rest of us were waiting with no sense of urgency, taking the party to their room and I assume showing it to them based on the duration. After waiting 15+ mins for the first exchange, and being 3rd in line, I simply asked to get my room key and skip the check-in experience. It would’ve been great if someone else could’ve stepped in to assist (like the bellhop), because waiting 30 mins to get into your room on a bench outside the front office after a long journey just seems off - especially at or after check-in time. I do understand the Italian experience is slower paced in general, but just gave me a bit of an odd feeling. However, overall this property offered excellent, warm and friendly service.