OM2Rome

We had booked and prepaid the room online and didn't expected what was about to happen. I had contacted the owners about the possibility of early check-in or the possibility to leave our suitcases in a safe place before check-in. Owners reassured me it was not a problem. I was pleasantly surprised. That was the last pleasant surprise... First as many have mentioned, there was not only nobody there when we arrived but we were stuck in the street trying to ring the doorbell for 45 minutes. Then thankfully a guest came and got the door open for us. When we got to the second floor B&B lobby we met with a helpful cleaning lady who directed us to a 3rd floor room (no.2) after talking with the owners. The words to describe the room are hard to find. To say that it needs love is a true understatement. Truly I have no idea how they can get away with putting people in there (see pictures). Dirty linens, disgusting bathroom, funky smell, not functioning WIFI, nothing remotely close to the pictures we had seen online. After numerous discussions with the cleaning lady/owners who told us the B&B was full, we finally were given the choice of 2 rooms on the second floor that were much better. To be honest, if we were given those rooms right away, I would not spend the time and energy writing this long review. The new room was OK, much cleaner and the owners left us a bottle of wine and some snacks when we came back from our late afternoon walk. Finally, I do not understand how people can get away with running a B&B without ever being present. The potential is there but it's clearly not that important to them. A few years ago maybe, but today, you cannot justify having nobody present because of Covid. We ended up losing a whole afternoon of precious Rome time because the owners think they can get away with stuff like this. Hopefully this review helps you make another choice of hotel/B&B the next time you are in Rome.